Counter Sales Associate

Work Schedule: Store Hours are: M-F 7:00am-4:30pm; Counter Sales Associate shifts and hours determined by branch manager, and are between 6:00am-5:00pm

Pay Status: Non-exempt

Are you looking for more in a career? Do you want to work somewhere you can continuously learn and grow? Are you looking for a workplace where you can make a difference? If you answered yes to these questions, then Crescent Parts & Equipment is the perfect place for you! When you join Crescent, you join a company that prides itself on investing in its people and helping them succeed – whether that means stepping into bigger roles, growing personally or taking on new, exciting opportunities!

Why Work at Crescent Parts & Equipment?

Working for Crescent Parts and Equipment means joining a company that has always strived to find, hire, and develop the most talented and committed people in the HVAC/R industry. When you join CPE, you become part of a team that commits to providing the most exceptional customer service. We take our family-centered company culture seriously: we believe our strength lies in our people, and that valuing employees as family members strengthens us “from the inside out” and makes for a cutting-edge organization.

We are looking for individuals who stand out from the rest – are you ready to join?

Job Summary

Counter Sales Associate’s play an incremental role in building, maintaining, and growing customer relationships, enhancing the customer experience, and promoting success of the branch and company.

As a Counter Sales Associate, you will be representing a trusted HVAC and Refrigeration industry wholesaler and providing prompt, professional, and expert customer service, sales, and product knowledge to local and regional businesses requiring HVAC-R parts, equipment, and services.

Essential Functions

· Sales & Sales Support – Respond to customer inquiries and orders professionally and efficiently; support territory sales team with requests and product/customer information

· Order Entry/Processing – Accurately process, service, and fulfill customer orders

· Customer Service – Build and maintain meaningful customer relationships

· Inventory & Warehouse – Conduct or provide back-up for the shipping, receiving, inventory, and delivery of Crescent Parts products and purchase orders

· Branch Upkeep – Maintain the appearance, upkeep, and safety of the store

Duties and Responsibilities

• Sales & Customer Service
• Assist customers and promote counter, phone, and online sales by educating customers on Crescent Parts’ HVAC & refrigeration products, providing excellent customer service, and by building strong, long-lasting relationships
• Support and engage with Territory Sales Managers by responding to sales team requests, providing production information and sales quotes, and sharing prospective sales leads or ideas that support bustiness development and growth for the branch and business
• Order Entry & Customer Quotes
• Input and verify customer orders, account details, and product information to ensure accurate order entry
• Place, schedule, and ensure timely product delivery

o Conduct payment transactions and account reconciliations for customer orders

o Follow-up on special product orders and backordered items to ensure customer satisfaction

o Provide customers with product & service quotes

· Inventory & Cycle Counting

• Maintain accurate inventory and proper bin locations on all stocked items
• Perform cycle counts and report discrepancies
• Provide feedback to inventory distribution department on issues related to stock levels, non-stock inventory, or other inventory requirements

· Shipping & Receiving

• Oversee/Conduct the shipping, receiving, and delivery of purchase orders, products, and warehouse transfers
• Oversee/Conduct the process for unavailable inventory (i.e. special orders, nonstock orders)
• Load/unload trucks and make customer deliveries when necessary
• Branch Upkeep & Safety
• Ensure all areas of the branch/store are kept clean, orderly, and safe
• Keep all catalogs, books, product literature, and store displays orderly and up to date
• Education & Training
• Commit to continued product education and professional training provided to expand employee product knowledge, enhance customer relationships, maintain and grow the business, and promote career advancement
• Attend informational webinars, seminars, meetings, and training sessions that promote new/existing product knowledge, business objectives, and workforce initiatives

Experience & Qualifications

· Relevant professional or technical experience - i.e. wholesale, retail, or business to business customer service or sales experience, technical/HVAC knowledge

· Ability to listen and communicate by phone, writing, and in-person with customers in a professional and prompt manner

· Ability to successfully prioritize and conduct the various sales, customer service, order entry, inventory, delivery, and housekeeping tasks of the branch on a daily basis

· Ability to understand and calculate numbers and figures related to branch/company sales, purchase orders, inventory, etc. (i.e. revenue, profits, discounts, percentages)

· Basic computer skills - Outlook, Word, Excel

· Ability to operate or learn to operate a forklift and pass forklift safety test

· Desire to work in a dynamic, fast-paced workplace (technical business to business retail/wholesale, with on-site warehousing and delivery operations), work independently and with branch team members to maintain and grow sales and customer relationships, as well as enhance your knowledge of Crescent Parts products, services, business practices and objectives

· Desire to work in a positive, courteous, professional, and teamwork-oriented environment

· Experience with HVAC industry with a strong emphasis on customer service a plus

· Experience with purchasing (POS) and/or inventory software a plus

Educational Experience

· High school diploma or GED required, additional certification or coursework from a college or technical school desirable

· HVAC industry training, certification, or college coursework/degree a plus

Physical Demands

· While performing the duties of this job, the employee may be exposed to temperatures that are outside the normal human comfort ranges of 72-76 degrees

· Work can involve lifting of product weighing up to 50 pounds

About Crescent Parts & Equipment

Crescent Parts & Equipment is a third-generation, family-owned wholesale distributor of HVACR parts and equipment in Missouri, Illinois, and Iowa, and has been successfully growing for 80 years. Founded in 1944, our success stems from hiring and developing the most knowledgeable people in the industry and adding value to our products by providing unparalleled service and extensive training programs for our customers. At Crescent, everyone matters. We support, encourage and invest in our employees, our customer, our community – our family.

If interested, apply online at www.crescentparts.com