Senior Coordinator, Tax Help Colorado

Mile High United Way is excited to announce an opening for a Senior Coordinator, Tax Help Colorado. We believe in keeping equity at the heart of our work. That starts from within, including intentional application of diversity, equity and inclusion practices that guide how we operate and work within the communities we serve. Ideal candidates have a personal commitment and connection with our mission, vision, and values as seen in our Annual Reports.

Position Title: Senior Coordinator, Tax Help Colorado
Status: Exempt
Salary: $55,000.14
Benefits: Our benefits package includes 100% employer-paid premiums on employee only health, dental, and vision plans; 3-6% employer contributions to 401(k); FSAs, employer-paid life/AD&D/LTD insurance; generous PTO, EIB, and holiday benefits; paid parental leave; paid sabbatical leave; EAP; tuition reimbursement program; professional and growth and development opportunities; discounted pet insurance; inclusive bereavement leave; free underground parking; and free electric vehicle charging station.
Location: Primarily based out of our Denver office at 711 Park Ave W, Denver, CO 80205. 3 days/week in office, 2 days/week remote
COVID-19 Vaccination: Providing your COVID vaccination card is optional.

In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary for this position is $55,000.14. In an effort to increase equity and to avoid unfair bias historically associated with salary negotiations, we do not participate in salary negotiations outside of this stated starting salary range.

How You'll Help

For many Colorado families, the tax refund is the single biggest check they will receive in a year. Tax Help Colorado helps low- and moderate-income Coloradans to file accurate tax returns and receive every deduction and credit they are owed-often to the tune of thousands of dollars that can be used to reach their personal and family goals. The Senior Coordinator plays an integral role in implementing the Tax Help Colorado program and effectively operating free tax preparation sites across the state of Colorado. The coordinator will oversee planning of Tax Help Colorado projects, including site logistics, taxpayer outreach, and Internal Revenue Service compliance.

Essential Responsibilities

Assist Program Director in the implementation of the Tax Help Colorado program and effectively operating VITA sites:

• Manage organizational tools and resources used by Tax Help Colorado staff, including reports used to help determine goals and projections for future years.
• Serve as primary contact with the IRS to order materials and file necessary paperwork.
• Work with outside vendors to create and order THC promotional materials.
• Provide excellent customer service support for sites during and outside of tax season.
• Facilitate the volunteer management system including the creation of all events, ensuring volunteer profiles are accurate, and running necessary reports.
• Support grant reporting by maintaining accurate records of tax sites and volunteer hours.
• Facilitate the timely and accurate reporting of volunteer certification levels and engagement to the IRS.

Coordinate and oversee planning of Tax Help Colorado projects

• Coordinate logistics of internal and external meetings and trainings
• Plan and execute external events tied to the mission of the program.
• Schedule and organize meetings and maintain agenda.
• Facilitate internal debriefs to record project performance and suggested improvements.

Assists with various drop off, DIY and traditional tax, and virtual sites.

• Act as site coordinator at various tax sites.
• Serve as site consultant for new tax sites, instructors, and site coordinators.
• Serve as direct program liaison to various community partners.
• Create TaxSlayer accounts for all community volunteers and manage TaxSlayer settings and set-up.
• Support the virtual tax return platform including acting as site coordinator, completing intake calls, transmitting returns, and supporting clients throughout the virtual process.

Manage Tax Help Colorado's social media and web pages.

• Facilitate THC team meetings to brainstorm new and innovative digital media growth strategies.
• Create written and visual content for Tax Help Colorado blog, website, and social media channels.
• Conduct interviews with taxpayers and volunteers for future marketing and funding purposes.
• Monitor, collect and report on marketing campaigns and social media performance.

Additional Responsibilities

• Build and maintain relationships with Tax Help Colorado partners, including educational institutions and community organizations, to support their VITA site needs.
• Present tax-related content in the community. Develop shared vision and continued growth for Tax Help Colorado at Mile High United Way.
• Ensure high-touch communication with Tax Help Colorado and Mile High United Way partners, volunteers and students, and low-income families.

What You'll Need: Education, Experience, and Skills

• High School Diploma/GED required; Some College or Bachelor's Degree preferred.
• Minimum 3 years direct experience working with community engagement, outreach, relationship management and event planning.
• Minimum 3 years of related experience in administrative and support staff activities

Specials Skills/Knowledge:

• Represent Mile High United Way at agency site visits and at agency functions to enhance agency relations.
• Great organizational skills and an ability to prioritize multiple tasks.
• Strong relationship building skills and ability to work effectively with MHUW donors, volunteers, agencies, and community representatives.
• Good oral communication and writing skills, including presentations, public speaking, written reports, and other documents.
• Outstanding project management, including strong organizational skills, the ability to meet organize and prioritize multiple tasks, and the ability to effectively address complex issues and meet deadlines.
• Exceptional interpersonal skills, including developing relationships with organizations and individuals from diverse backgrounds.
• Ability to provide exceptional customer service during challenging and/or emotional circumstances.
• Strong focus on detail and accuracy; deadline oriented.

Computer Skills:

• Proficient in Salesforce, Word, Excel, Power Point, Facebook, Twitter and other related platforms and software.

Working Environment: 30% of time in typical office environment, 70% of time traveling to local offsite meetings; depending on the time of year.

Physical Activities: May be required to lift up to 20lbs. Ability to provide personal transportation

Ready to apply? If you are on Mile High United Way's website, you can apply by completing the information in the "Apply Now" box. If you're on a job board, you can apply through the job board or by visiting the Careers page of our website.

This posting is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Mile High United Way is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.

Mile High United Way does not charge applicants for any step in the hiring process, nor do we request any financial information until the time of hire.

We will endeavor to make reasonable accommodations for otherwise qualified applicants who have disabilities which hinder their ability to complete the application process. Please contact us at 303-433-8383 to request accommodation in the application process.

We use e-Verify to verify the identity and employment eligibility of all persons hired to work.