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in Ellenville, NY
Reservations Supervisor
•4 days ago
Estimated Pay | $16 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Ellenville, New York |
Compare Pay
Estimated Pay We estimate that this job pays $16.47 per hour based on our data.
$14.26
$16.47
$20.03
About this job
Job Description
Job Description
Job Title: Reservation Supervisor
Report to: Guest Services Manager
Status: Non-Exempt/Full Time
Description: Responsible for the day-to-day operation of the reservation; assisting the sales & marketing department in promoting individual sales and guest room inventory management. Advanced knowledge of principles and practices within the reservation/hospitality profession, including hospitality management
Duties include, but may not be limited to:
- Take reservation calls and make reservations in an efficient and customer focused manner
- Keep reservation phone line voicemails updated with department hours
- Creating rate codes for group blocks
- Input/Update group rooming list in Opera
- Follow up and resolve any reservation related issues
- Keep track of all incoming emails and respond to guests in a timely manner
- Make sure all confirmation letters are sent out accurately
- Always maintain a complete, accurate and most up-to-date knowledge of all aspects of guest rooms, retreat facilities, activities and local attractions
- Have an extensive knowledge of reservations procedures in PMS (OPERA) including room rates, promotions and special packages.
- Monitor / modify / input / correct / update all related data in OPERA / MyFedelio system
- Monitor any Sold-out Dates in order to avoid oversold situations in OPERA and on Booking.com and Amadeus GDS
- Monitor Black-out Dates to maintain minimum occupancy in Retreat Center
- Keep office calendar updated with Sold-out / Back-out dates
- Prepare a Weekly Forecast report every Saturday/Sunday and distribute to all the departments
- Build a financial template (Excel) for internal uses such as a waiting list
Individual Sales & Marketing:
- Promotes the retreat and its services to capture customers and increase revenue
- Design individual packages considering: group rates, tangible and intangible cost of services, and savings to individual by purchasing packages versus services separately
- Act as a guest coordinator to ensure that all departments within the facility are communicating to make certain all aspects of a guest’s stay are meeting and exceeding guest expectations
- Build and maintain the accuracy of the Individual Pricebook
- Contact local business partners to explore the potential for customers
- Monitor / Modify / Create / Update / Strategize all individual packages and promote / advertise them
- Keep track of online reservations such as CRS (internet), Booking.com, Amadeus GDS, MyFidelio
- Interact with 3rd party booking vendors regarding reservation cancellation / modification / disputes / commissions
- Communicating with local attractions (Bethel Woods Performing Arts Center, Woodbury Commons shopping center, Minnewaska State park, Braden Brook Stable, Mountain Wings, Holiday Mountain) for any updates
- Purchasing / Picking up all tickets / gift cards / coupons when individual guest books any of the local attraction related packages
- Keep track of individual sales to meet the sales quota
- Contact guests seven to ten days prior to arrival to confirm dates
As Needed…..
- Support front desk as needed such as check-ins cover the desk
- Conduct random housekeeping room checks in order to ensure guest room quality
- Perform all other related duties / projects / reports as assigned by the General Manager
Skills/Qualifications:
- Minimum 2 years hotel reservations experience.
- Advanced knowledge of PMS (OPERA)
- Knowledge of related principles and practices within the reservation/hospitality profession
- Self-starter who performs well under pressure and with minimal supervision; ability to work through ambiguity, employing good judgment and decision making
- Must be well organized and detail oriented
- Good analytical and critical thinking skills
- Must have strong PC skills and above average Microsoft Office skills to include Word, Excel, PowerPoint, Outlook, and other web based applications
- Excellent customer service skills and ability to always maintain a professional and pleasant demeanor.