Field Sales & Service Technician

The primary responsibility of the field service and sales technician is to combine technical expertise with sales and customer service skills.

Benefits/Perks:

• 55k Salary + Commision + Dispatch + Call Out + Vehicle.
• Health Benefits
• Oil & Gas industry!

Job Responsibilities:

• Assist in the preparation of RCD/MPD Equipment for upcoming projects.
• Assist in the preparation of RCD/MPD Delivery Tickets and record serial numbers and asset numbers for equipment being delivered to the field.
• Assist in the delivery of RCD/MPD equipment to the wellsite, provide delivery ticket to customer.
• Periodically check on drop off RCD/MPD systems, check in with company representative, check inventory, print, and get tickets signed and returned to the field office.
• Assist in the installation of the RCD body, Bearing, and Sealing elements when requested by the customer.
• Understand the RCD/MPD operations and answer any technical questions the customer may have.
• Assist in the training of Rig crew on the operation of the RCD, installation of the RCD bearings and sealing elements, and general maintenance of the equipment.
• Assist in the preparation of incident reports, non-conformance reports, and incident investigations as required and provide timely feedback to the customer.
• Understand how to operate, troubleshoot and repair pneumatic, hydraulic, and electrically actuated systems.
• Knowledge of pressure control equipment and how to operate MPD software system.
• Capable of training the Rig crew on the operation the RCD/MPD, installation of RCD bearings and sealing elements, and general maintenance of the equipment
• Regularly meet with potential customers and explain the products and services Premium can provide.
• Prepare incident reports, non-conformance reports, and incident investigations as required and provide timely feedback to the customer.
• Knowledge of pressure control equipment and how to operate MPD software systems.
• Occasionally working as a pressure control operator on basic MPD operations.
• Understand how to operate, troubleshoot and repair pneumatic, hydraulic, and electrically actuate systems.
• Identifying opportunities to sell additional products or services to existing customers.
• Demonstrating and explaining the benefits of new products or upgrades to customers.
• Working with the sales team to achieve sales targets and increase revenue.
• Complete Job Safety Analysis (JSA) prior to performing work.
• On time completion of Sales Order/Billing paperwork.

Experience / Education Requirements:

• High School Diploma
• 3+ years hands-on experience
• Proficiency with the technical aspects of the products or services being offered, including installation, maintenance, and troubleshooting.
• Understanding of safety procedures and compliance regulations
• Ability to communicate product benefits and features effectively to customers.
• Strong interpersonal and communication skills to build and maintain positive relationships with customers.
• Ability to handle customer inquiries, complaints, and issues effectively and professionally.
• Empathy and patience when dealing with customers.

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle/feel objects; and reach with hands and arms.
• While performing the duties of this job, the employee will spend long hours sitting and using office equipment and computers.
• While performing the duties of this job, the employee may also have to do some lifting to 45 pounds.
• While performing the duties of this job, the employee will be inclined to inclement weather including, but not limited to, extreme heat and/or cool temperatures.