Onsite Support Technician

We’re looking for incredible people to help us be incredible.

What's the position all about...?

We are seeking a person to add to our High Performing Engineering team. Your number one priority is to provide excellent customer service to our client partners. People don't request IT help from us because they are having a great day; they're asking because a key piece of technology isn't working for them, and it's frustrating. Your job is to keep them happy AND fix their technology problems while working directly at their location(s).

How do I know if I'm a good fit for this job?

It's pretty simple, really. Be kind. Be professional. Be friendly. Be smart. Be Driven - don't stop until it's fixed.

• You must have a bright personality that will help defuse the situation.

• You need great listening skills, so that you can get a clear understanding of the issue and find the root of the problem (we don't like fixing symptoms here).

• You need excellent documentation skills, so that you can create a case in our ticketing system and clearly communicate the issue in plain English.

• You need a solid foundation in technology

• It’s essential to have strong research and diagnostic skills. The ability to quickly find solutions, even in unfamiliar situations, is highly valued.

• However, you need to know when to stop and ask for help from the team.

• You need to be driven in your follow-up and follow-through actions. No ticket left behind!

What specific skills should I have?

• Have worked at a Managed Service Provider, in a client-facing capacity.

• Daily experience using a ticketing system and remote management platform.

• Ability to diagnose and resolve about any issue that a Windows 10/11 PC or a Mac could throw at you, both Tier 1 and Tier 2 type issues

• Be able to work independently and as part of our overall team.

• Ability to diagnose and resolve about any core feature of a Windows Server 2019/2022 server.

• Ability to manage and troubleshoot networking components

• Ability to configure and deploy a firewall

• Experience with Barracuda devices

• Experience working with Wireless Devices

• A solid understanding of Microsoft 365 deployment and configuration

• A solid understanding of Intune, along with troubleshooting and configuring policies.

• A solid understanding of Azure, including networking

• Strong networking knowledgeability

• A solid understanding of group policy, and the ability to create one from scratch and deploy it without "oops" setting in.

Accellis

Why Work Here?

Accellis provides outsourced IT services to businesses with 10 to 200 employees. Our clients often hire us because they have outgrown their "mom and pop" IT provider, and are looking for an organization with solid processes, solid systems, and an even more solid staff behind them. We've been in business since 2001 and are recognized as one of the largest MSPs in Ohio. With solid partnerships, excellent leadership and a fantastic culture, Accellis is moving forward. Come be a part of it.