Sales Gallery Supervisor

HGV Now Offers Day One Team Member Benefits - eligible for health benefits and 401k as of Day 1 of employment!

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.

As a Sales Gallery Supervisor, you will be responsible for supervising the Sales Gallery Team by teaching and training them to provide outstanding service to both our internal and external clients. Serve as a liaison between the Sales and Marketing Departments to ensure the smooth and efficient delivery of service to both internal and external clients prior to, during and after the sales presentations.

• Develops and implements policies and procedures for the Gifting, Front Desk and Kitchen Teams.
• Responsible for coordinating, scheduling and staffing of the Sales Gallery Teams.
• Responsible for ensuring the Sales Gallery Coordinators are stocking the Pre Packs daily.
• Ensures that exceptional customer service standards are practiced, and scripts are followed by the Sales Gallery Teams.
• Respond to customer complaints as necessary.
• Responsible Managing and maintaining the Premium Inventory.
• Responsible for Petty Cash management.
• Ensures the leads are performing their opening and closing duties accurately.
• Performs all Sales Gallery Lead duties and Sales Gallery Coordinator Duties as needed.
• Support all Month End Close days.
• Available to work nights, holidays and weekends.

Here's why you'll love it here:

• We offer an excellent benefits package to our full-time Team Members that include: Medical, Dental, and Vision insurance from Day One!
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program.
• Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe.
• Generous Paid Time Off Program.
• Paid Sick Days.
• Team Member Recognition and numerous learning and advancement opportunities and more.
• Now Offering Daily Pay *

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma/GED
• 3-5 years of related experience
• 2+ years of management or supervisory experience

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Associate’s Degree/College Diploma
• 5-7 years of related experience
• 6+ years of management or supervisory experience