Customer Service Technician

CUSTOMER SERVICE TECHNICIAN

Our client is seeking an experienced Customer Service Technician for a temp to hire opportunity. This position accurately documents customer interactions in the system and provides accurate information to customers using the resources in a Call Center Environment.

CUSTOMER SUPPORT TECHNICIAN RESPONSIBILITIES

· Answering all inbound phone calls

· Answering inbound Phone requests from clients in a timely fashion

· Documenting customer interactions properly within the CRM as a matter of record

· Provide accurate information to customers using online OEM resources as needed.

· Programming Vehicle ECUs correctly

· OE scanning vehicles correctly

· Positive position the value of the solution(s) provided

CUSTOMER SUPPORT TECHNICIAN REQUIREMENTS

· High School and successful customer service experience

· Strong Windows Operating System Familiarity

· Microsoft Office

· Superior customer service skills

· Ability to communicate effectively both verbally and in writing with customers.

· OE/Dealer level diagnostic and programming experience preferred

· Automotive Repair experience/education

· ASE Certification(s) preferred.

· Call Center experience

· Familiarity with pre/post scanning of automobiles preferred.

· Collision automotive experience preferred.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.