Sales Support Specialist

Position Summary

Purpose of this position is to support the Dealers, Business Managers, and work with internal departments in the ordering, invoicing, and reconciling of equipment daily.

Position Duties and Responsibilities

• Create and send invoices for all equipment orders placed by dealers.
• Create monthly transfers for all dealers, including internal and external. This requires complex movement of equipment through internal systems.
• Track Wells Fargo invoices and credit memos through the COMS website, verifying purchases and contacting Wells Fargo for missed items.
• Set up new dealers in SAP and updating the Dealer Portal as needed.
• Create/process outgoing and incoming orders for equipment for dealers as well as orders for equipment sent to exhibitions and farm shows.
• Respond to telephone calls and emails from dealers and business managers answering questions/concerns and resolve problems.
• Reconcile accounts for the Finance, Accounting, and Shipping departments on daily basis as well as monthly closing.
• Complete other duties as assigned by the manager.

Minimum Requirements:

• The ability to communicate effectively with dealers, business managers and coworkers to answer questions and resolve problems.
• Accuracy, retention of information and attention to detail.
• Experience in Customer Service using automated systems and data entry.
• High level computer literacy using Excel, Word and Outlook. SAP experience is preferred but not required.
• Ability to multitask in busy environment.
• Ability to manage time appropriately in fast paced setting.
• Ability to work within a team setting and individually.
• Accounting experience is desired.