Customer Success Representative

Description:

In this role you will:

• Support Small Business Credit Card customers in a contact center environment.

• Perform moderately complex research in order to resolve more complex customer issues, which may involve communicating with internal partners in the effort to address the customer's questions.

• Receive direction from management and escalate non-routine questions when answering inquiries or resolving issues while providing a best-in-class customer experience.

• Adhere to work guidelines, policies, and regulations while achieving goals in a production-based environment.

• Will be 30-50 calls on average (30 on lighter day, 50 on higher volume day).

Location: Charlotte, NC - on-site

Additional Skills & Qualifications:

• 2+ years of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management.

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues.

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.

• Excellent verbal, written, and interpersonal communication skills

• Ability to negotiate, influence, and collaborate to build successful relationships.

• Knowledge and understanding of credit card products, policies, and procedures; within a call center environment.

• Ability to work effectively in structured but flexible, adaptable, and changing, call center environment.

• Good analytical skills

• Call Center/Phone experience

Experience Level: Intermediate Level

Prior call center experience is highly preferred - candidates with this experience will be a quick hire

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.