Claims Specialist

Description:

Claims Specialist’s work one on one, via phone, with travelers who travel with and rely on mobility equipment. The travelers mobility equipment has been damaged by the airline, therefore, the CS functions as a case manager, handling each damage claim with the traveler from start to finish. CS’s work closely with technicians, airline staff and the travelers to find a cost effective, efficient, and compassionate resolution.

- A-Z white Glove Customer Service

- Making outbound calls to customers to take care of them

- Dealing with upset customers, possibly irate customers

- Thinking outside the box

- Situational customer care approach - Out of the box critical thinking skills to take care of the customers

- Empathetic

- Company Culture: This is everything to them. Management team is supportive

- 40-50 customers at a given time (this is the total workload running)

- Speak to customers every 2-3 days to provide great care

- Manage your customers as you wish

Skills & Qualifications:

Must Haves:

- Bachelors Degree

- 0-3 years of work experience

- Basic computer skills

- Customer Service Skills (non call center)

Nice Haves:

- Bachelors Degree within Liberal Science are great (Psychology, communications, English, history, etc)

- Experience in social work or as a teacher

- Previous case work exp

- Must exude confidence over the telephone.

- Excellent phone etiquette and organizational skills.

Soft Skills:

- Empathy

- Compassion

- Detail oriented

- Reliable

- Career focused

- Dedication

- Honesty

- Positive upbeat environment

- Detailed, hands-on training

- Continuing education

- True team collaboration

- Open door policy

- Questions welcome - the more the better

- Asking for help is a sign of strength, not weakness

- Mistakes will happen- we all take ownership

- Ask FOR help and ask TO help

- Solution oriented

- We are one big family

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.