Customer Service Representative

24-HR EMERGENCY ELECTRICIAN CONTRACTORS IN CORPUS CHRISTI, TX
We are electrical experts who have been providing electrical services and repairs for decades. Our company specializes in all kinds of electrical work and we have served thousands of residents. Whether you are having issues with your home's wiring or have outdated panels, we can cater to all of your needs. As a leading electrical contractor in Corpus Christi, TX, residents trust that we always utilize high-quality products to keep you and your property safe. All of our services exceed the requirements of the National Electrical Code, which ensures you will receive the best results possible.

Our Culture

You can expect to have an open line of communication with your managers. They will be there to walk you through tough situations and provide feedback that will help you feel more equipped to handle the situation independently in the future. There are daily and weekly meetings that provide the opportunity for group discussion and training.

Our Values

• Honesty: We uphold the highest standards of honesty in all our interactions, ensuring transparency and trust with our team and clients.
• Integrity: Our commitment to integrity drives us to consistently deliver quality work, standing by our promises and ethical principles.
• Respect: We value diversity and treat everyone with respect, fostering an inclusive environment where collaboration and understanding thrive.
• Empathy: With empathy at the core of our approach, we listen, understand, and cater to the needs of our employees and customers, creating meaningful connections.
• Teamwork: We recognize the strength of teamwork, working closely together to achieve shared goals and celebrating our collective achievements.

Why Join Us

• Family-Centric Approach: Smith and Jones Electric Inc. is a family-run company that strongly emphasizes nurturing our employees' growth and accomplishments.
• Continuous Improvement: As we expand, we are dedicated to enhancing our benefits offering and delivering consistent training, empowering employees to achieve excellence in their respective domains.
• Performance-Driven Compensation: Our unique pay structure aligns with technicians' expertise, organizational abilities, and customer interactions, providing limitless earning potential for every technician.
• Unleash Your Potential: By embracing this model, you, as a technician, have the opportunity to reach new heights and set no limits on your professional development. Your success knows no bounds!

Pay

• $14.00 - $16.00/hr
• Performance Based Pay or Bonus that can be earned after 1 year on the job

Benefits

• 401(k) / Matching
• Continued Education & Career Growth
• Job Training
• Paid Holidays
• Uniforms
• PTO & Sick Pay
• Tool Assistance Program

Responsibilities

The CSR's daily tasks would include (but not be limited to) the following:

• Answering incoming phone calls
• Setting appointments
• Responding to incoming emails and texts
• Placing outbound phone calls to customers and staff members as needed
• Keeping daily logs of all phone traffic and their outcomes
• Maintaining a clean and orderly workspace
• Assisting with tasks as assigned by the office manager
• Ability to multi-task as a MUST as you will have multiple things going on at the same time
• Be comfortable learning and using multiple different computer programs

Our Hiring Process

Fill out the simple application

A recruiter from Smith and Jones Electric will reach out promptly for a prescreening call

If we are a good fit for each other, they will schedule an in-person interview with the hiring manager

We will make an offer if you are a good fit

• Minimum of 2 years of customer service experience
• High School diploma or equivalent (GED)
• Consistent positive attitude even during difficult or tense situations
• Must be willing to undergo a background check & drug test
• Must be authorized to work in the U.S.
  

\"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\"