On-Call Banquet Captain

GENERAL POSITION SUMMARY: Oversees and executes banquet functions providing service that exceeds the guest’s expectations. Supervises staff and performs duties according to Space Needle service standards and policies. Has a clear understanding of Chihuly Garden and Glass service standards, meeting these expectations every day. Exhibits complete knowledge of food and beverage services for each event.

ESSENTIAL FUNCTIONS:

• Ensures that all room sets and services are carried out in accordance with the BEO for that function
• Meets and stays in contact with clients insuring that their needs are met
• Exhibits full knowledge of menu items and oversees all buffet set ups
• Knows and is responsible for Engaging, Merchandising, Excellence & Proficiency, and Teamwork standards.
• Ensure guest satisfaction throughout dining experience
• Assist in any and all job duties to ensure that service levels are achieved
• Complete closing duties, as defined, supervising the work of servers/bartenders/housemen to insure that all duties are completed properly
• Properly complete guest check/Red Book/cash drops and tip sheets at the end of every shift
• Supervise staff to ensure that top notch service is achieved throughout all functions.
• Perform any other duties deemed necessary by banquet management

OTHER RESPONSIBILITIES:

• Reliable in attendance and punctuality, uses proper time clock and sign in/out procedures.
• Maintain the highest in uniform and grooming standards by adhering to both company and departmental uniform standards.
• Knowledge of Chihuly Garden and Glass policies and procedures.
• Knowledge of Fire/Safety/Life procedures.
• Promote a positive and professional attitude to all internal and external guests.
• Run food to all tables in all sections to assist other servers during “free” time.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• Must have a minimum of five-years food serving experience in a high volume, full service banquet environment with supervisory experience. Must have very good knowledge of food and beverage including wine and food pairing suggestive techniques. Excellent grooming and communication skills necessary. Requires the ability to organize and prioritize multiple tasks.
• Must have a valid Washington State Class 12 or Class 13 Alcohol Service Permit, and a valid Washington State Food Handler’s Permit
• Always remains professional and works well with other.
• Walking, standing, reaching, and lifting (30 to 50 lbs) entire shift. Must be able to lift 35-50 lbs over one shoulder using large oval tray. Typical shift is approximately 6-8 hours.

On-call, Hourly Position

Hourly Rate: $19.97 to 19.97 / hour + tips

Benefits include:

Benefits include:

• Medical, Dental, Vision, Life, Long Term Disability
• 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages
• Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
• Paid Holidays (7 per year)
• Paid sick leave
• Vacation pay (3 weeks accrual after one year of service)
• Tuition reimbursement of 50%, up to $2500 / year
• New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan
• 35% discount for many purchases at our Retail and F&B Experiences (Discount not applied towards alcohol or admission ticket purchases)
• 4 friends and family admission tickets per year.
• Charitable Contributions / Matching Gift, up to $500 year
• $50 / month towards orca card or parking

At Chihuly Garden and Glass, we believe in building a vibrant community by connecting people to art in meaningful ways. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.