CLIENT SUPPORT AGENT

JOB SUMMARY

Provides exceptional customer service by telephone and electronic written correspondence to clients of the bank. Researches and resolves client requests and answers client inquiries with regard to all CNB Products and Services. Subject matter expert with regard to all CNB digital channels. Sells appropriate products as needed.

ESSENTIAL DUTIES

• Well versed in all CNB products and services.
• Receives and fields incoming client calls, voicemails, and electronic communications in an efficient and professional manner.
• Researches and resolves customer inquiries within given authority.
• Answers deposit questions and resolves client needs concerning stop payments, account transfers, wire orders, and debit cards.
• Provides accurate information concerning fees, products, and state/federal regulations.
• Recognizes and facilitates cross-selling opportunities; actively uses Synapsys to generate client sales leads.
• Supports the digital banking product suite provided to clients including, but not limited to online and mobile banking, online financial management tools, mobile deposit, iPay, and Expressline.
• Performs a variety of routine daily tasks including preparing correspondence and participating in special department projects.
• Consistently meets or exceeds customer expectations.
• Performs other incidental and related duties as required and assigned.

BENEFITS

• Medical, Dental and Vision - 100% paid for the employee
• Life Insurance
• 401k
• Short Term and Long Term Disability
• Paid Time Off
• Additional Voluntary Benefits

JOB QUALIFICATIONS

• Required Education & Experience: High school diploma or general education degree (GED) or one year related experience and/or training or equivalent combination of education and experience.
• Preferred Education & Experience: One or more years customer service, training, PC support or corporate cash management experience and/or training.

General hours are Monday 7:30AM to 5:00PM and Tuesday through Friday from 7:45 AM to 5:00 PM; long hours and weekend work expected on occasion.