Account Executive

Description:

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Oversee help desk and ticket systems and assist in all functions of business operations.
• Administrative duties as requested.
• Knowledge and background with hardware & software.
• Maintains customer records & client relations.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Contributes to team effort by accomplishing related results as needed.
• Inventory management experience a plus.

Requirements:

SKILLS AND ABILITIES:

• Experience with Windows XP/7/8
• Experience with Microsoft Office
• Basic knowledge of the fundamentals of network technology including, but not limited to, TCP/IP, DNS, DHCP, LANs, WANs, NAT and wireless
• Familiarity with Microsoft Windows terminology
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Excellent oral/written communication skills
• Bilingual a Big Plus.
• Bachelors Degree preferred

M/F/Vets/Disabled and other protected categories.