Front Desk Receptionist Gloucester & Williamsburg Offices

Job Title: Front Desk Receptionist

Department: Front Desk

Reports To: Office Manager

Hours of Availability: 7am-7pm Monday through Friday

Essential Duties and Responsibilities:

This position is one of most importance! You are the first one to engage with patients or visitors whether contact is made in person or by telephone. It is your responsibility to ensure that they are checked in and acknowledged in a timely manner.

HOURS OF AVAILABILITY: 7:00AM to 6:30PM -- Hours vary based on day and office location.

JOB DUTIES

• Greet and welcome all patients and visitors in a courteous, polite and helpful manner.
• Work with clinical staff to assure smooth patient flow.
• Other duties as assigned by management.

ENT CHECK IN

• Direct patients to appropriate waiting area for their visit.
• Check in all patients.
• Provide patients with appropriate forms that need to be completed
• Review all patient new and updated paperwork for accuracy and completeness.
• Make necessary changes to the patients EMR updates and review for accuracy. (Updates, new insurance, new paperwork)
• Update in PM any name, insurance or address changes by the end of the same business day.
• Scan and file all patient documents
• Collect co-pays and or self-pay balances. Notify account specialist if patient has questions regarding account.
• Prepare and balance daily financial logs. (closers)

ENT CHECK OUT

• Check out all patients
• Schedule follow up appointments as indicated on the encounter form.
• Scan and file all patient documents
• Monitor all patient document and medication pick up area, if anything is dated 2 weeks or older return it to the appropriate department.

ALLERGY/AUDIOLOGY CHECK IN/OUT-

• Check in all patients
• Make necessary changes to the patients EMR Updates and review for accuracy. (Updates, new insurance, new paperwork)
• Update any name, insurance or address changes
• Collect co-pays and or self-pay balances. (Notify account specialist if the patient is not able to make a payment and they will meet with the patient)
• Prepare and balance daily financial logs
• Confirm appointments/Confirmation calls
• Inform allergy shot patients of their balances as they are checked in

EXTRA DUTIES:

• Any duties assigned by manager or supervisor
• Appointment reminder calls
• Call “no-show” patients and message the doctors regarding the outcome
• Daily Tasks for assigned provider:
• Calling and rescheduling assigned provider’s bump list
• Printing add-on encounter forms for assigned provider
• Check that usual provider is correct for assigned provider
• Prepare patient update paperwork for assigned provider
• Call unconfirmed patients on assigned provider’s schedule

FRONT DOOR SCREENING: (When Applicable)

• Greet patients as they approach the front door
• Ask patients the designated screening questions
• Take the temperature of everyone who is entering the building
• Monitor the patient volume in the waiting room
• Direct patients to designated check in places once they have been screened

JOB REQUIREMENTS

• Ability to work under pressure
• Ability and willingness to treat all patients with the utmost kindness, respect and consideration in the most trying situations
• Friendly personality with a desire to work with the public
• Ability to handle multi-functions
• Knowledge of computers and EMR
• Knowledge of basic bookkeeping and office functions
• Ability to balance financial logs and money received
• Must be available between the hours of 7:00 am and 6:30 pm Monday thru Friday

QUALIFICATION, EDUCATION AND EXPERIENCE

• High School graduate / GED
• One year of medical front desk experience in a similar setting

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Must be able to work in a fast-paced environment
• Must be able to be on your feet for long periods of time
• Lift, position and/or transfer patients of variable weights
• Lift supplies/equipment

While performing the duties of this job, the employee is regularly required to stand and walk. The employee is frequently required to hear and talk. The employee is regularly required to reach with hands and arms.