Bellman

The Bell Attendant is responsible for coordinating and providing consistent excellent service to guests/clients before arrival, upon arrival, and during their stay, from check-in to checkout. This includes valet, bellman, shuttle, and doorman activity. This employee will be responsible for assisting and greeting both arriving and departing guests with baggage handling and supervise door and luggage attendants with respect to same.

What you will be doing

• Welcome and escort guests to and from their rooms and assist with luggage. Inform guests of all safety features, and promote hotel outlets.
• Inform guests of unique features offered in rooms
• Provide door assistance and luggage service to the guests, including delivery of items to guest rooms.
• Actively contribute to the department by labeling, handling, and/or storing guest luggage.
• Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
• Make restaurant, transportation, and/or entertainment reservations for guests, plus other Concierge services as requested and have thorough knowledge of hotel amenities, company, and local area & attractions.
• Handle all group baggage transfers and amenity deliveries to ensure proper handling and completion.
• Adhere to all established procedures for securing Guest luggage and items of value.
• Maintain and update all logs.
• Communicate with other hotel departments to maintain a high level of guest satisfaction.

Requirements

• High school or equivalent education
• Minimum one year previous supervisory experience preferred. Bell Services experience required. Must possess a thorough knowledge of the hospitality industry.
• Ability to communicate satisfactorily with guests, management, and co-workers.
• Must possess basic computational ability and computer skills.

What to expect in your first few months:

First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!

The perks working for us:

• People-first culture
• Travel discounts at hotel partners and franchises
• Medical, Vision, Dental Benefits for Full Time Employees
• Paid time off: Up to 88 hrs per year for the 1st year through completion of the 4th year of employment, up to 128 hrs per year for the 5th year through completion of the 9th year of employment, and up to 168 hrs per year for the 10th year of employment and thereafter
• Paid sick leave: for every 30 hrs worked, you will receive one hour of sick pay. Unused hours, up to 72 hrs, will carryover into the following year
• 401(k) matching
• 7 paid holidays per calendar year
• Participation in our Wellness program
• Compensation Range : $20-$21 an hour plus 10% upsell incentive

How to apply:

Join us! Submit your application online!

Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Lodging Dynamics Hospitality Group LLC participates in E-Verify, the federal program for electronic verification of employment eligibility.

About Lodging Dynamics:

Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.