Field Service Technician

Company Description

Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Headquartered in Cary, North Carolina, the organization serves residential and commercial customers across new construction and repair and remodel market. Cornerstone is achieving above market growth and expanding in the Chicago, IL or surrounding area. Cornerstone’s Family of Window Brands includes Atrium, Great Lakes,  American Craftsman and Silver Line just to name a few

Job Description

Silverline Windows is looking to hire a Technician to provide field support regarding product information for exterior windows and doors and installation to internal/outside associates, distributors, contractors, installers and consumers.

Candidate can live in or near the following cities:

Chicagoland area

Des Moines, IA

Waterloo, IA

Fort Dodge, IA

Mason City, IA

Sioux City, IA

Albert Lea, MN

Rochester, MN

Mankato, MN

DUTIES AND RESPONSIBILITIES 
Field Support/Site Visits 

• Manage efficient scheduling and execution of assigned site visits
• Perform field repairs, glass replacements, operational adjustments and repairs on windows and doors
• Conduct field evaluations and inspections
• Communicate outcome and update information in CRM as needed
• Provide quality feedback when required

 Diagnostic/Technical Support 

• Manage a weekly assigned office and travel schedule to support a team of Technical Specialists 
• Help manage a diagnostic claims queue by researching and investigating each claim to determine best course of action to resolve complaint
• Communicate to parties involved as needed to assure customer satisfaction
• Update CRM data system with all claim information    

 Others

• Maintain company provided vehicle
• Manage parts inventory to improve 1st touch closure rate on site visits
• Occasionally travel outside the normal coverage area to support large service projects

Qualifications

• Knowledge of basic mechanical skills and basic understanding of residential construction of windows and doors is not to have, but is not required
• Must be able to interact with customers and contractors in a professional manner
• Basic understanding of computers
• Strong communication skills are required
• High School Diploma or equivalent

Additional Information

Why work for Cornerstone Building Brands?

Positioned for Growth: Various career paths available for Field Service Technicians to continue to advance within the organization. 

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines

The US base pay range for this full-time position is $20 to $28 per hour + medical, dental, vision benefits starting day 1 + 401k and PTO. Our pay ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Full-time is defined as regularly working 30+ hours per week.