Pool Server Attendant

Company Description

Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms sways in
rhythm with the seasons and the simple pleasures of life lived Upstate. Ensconced by fragrant fields of wild bergamot and mountain mint, the property’s 140 arcadian acres embody Hudson Valley ease. A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge. Crisp air, bright skies, and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers’ spirit. Reconnect with yourself and nature at Wildflower Farms.

Job Description

The Pool Server Attendant is a vital member of the service team, providing a warm welcome to all guests as they enter the pool area, and providing general Food & Beverage service to guests in and around the pool area. The Pool Server Attendant will be responsible for providing amenities to guests and ensuring the cleanliness and organization of the Pool areas.

• Welcome and greet the guest by name if known with genuine smile, eye contact, enthusiasm, and engaging expression
• Introduce first-time guests to facilities and services
• Provide Food & Beverage service to guests in lounges and cabanas
• Present the menu with helpful explanations of dishes and beverages
• Take accurate food and beverage orders, input into POS system
• Serve drinks and food promptly, ensuring cleanliness of Pool areas
• Act as a liaison between guests, management, service staff, and the kitchen
• Demonstrate professionalism and attentiveness throughout the dining experience
• Perform side work and provide pool amenities
• Contribute to safety and sanitization protocols for a healthy work environment
• Maintain complete knowledge of pool area and chase lounge layout.
• Be available to transport any needed items to or from the pool.
• Communicate concisely and efficiently with chefs about current delivery needs and issues that may arise around the pool or resort property.
• Organize assigned station and ensure readiness prior to guest arrival.
• Keep all needed items stocked, including towels, water bottles, drinking vessels, ice, cold bandanas, silverware, chaise lounge covers.
• Be available to move furniture around the pool area as needed.
• Actively listen and respond positively to guest questions, concerns, and requests using a brand or property specific processes to resolve issues, delight, and build trust.
• Comply with quality assurance expectations and standards.
• Report any employee, guest, and/or vendor incidents and accidents to management at the time of the incident and/or accident.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, restocking items, and completing daily cleaning checklist.

The pay rate for this position is a base rate $17/hour in addition to tips. This is the pay rate that Wildflower Farms reasonably expects to pay.

Qualifications

• Minimum of one year experience in the foodservice/hospitality industry.
• Good knowledge of food and wine. Experience at a luxury hospitality property.
• Must be of minimum age to serve alcohol.
• Superior professional appearance and manner, good character to work in a fast-paced team.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.