Room Attendant

POSITION SUMMARY: (3:00pm to 10:00pm Shift)

Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping management team. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, and friendly and should also be able to address guest requests and problems.

DUTIES AND RESPONSIBILITIES:

• Enters and prepares the room for cleaning.
• Makes bed.
• Dusts the room and furniture.
• Replenishes guestroom and bath supplies.
• Cleans the bathroom.
• Cleans the closet.
• Vacuums and racks the carpet.
• Checks and secures the rooms.
• Replenish amenities according to the operational standards.
• Deliver and retrieve items on loan to guests e.g., iron and ironing boards.
• Ensure security of guest rooms and privacy of guests
• Perform rotation cleaning duties (e.g., steam clean carpets, spring cleaning, super cleaning etc.) as required.
• Cleans guest bathroom/bedroom/floor corridor.
• Responsible for replenishment of guest complimentary water.
• Responsible for the cleanliness and maintenance of his work area.
• Responsible for the Hotel property in the work area.
• Attends to guest calls, guest requests /guest complaints in the area assigned to him.
• Responsible for following the standard operating procedures.
• Responsible for achieving and exceeding the guest satisfaction score.

PRE REQUISITIES:

Must be eligible to work in the United States.

EXPERIENCE:

Previous hotel-related experience desired.

PHYSICAL ABILITY:

• Ability to be on your feet and alert for extended periods of time
• Ability to lift up to 25 lbs. as needed
• Continuous use of hands and arms
• Continuous bending, reaching, and twisting
• Maintains strong personal image and uniform standards