Pool Attendant - Caribe Royale Orlando Hotel

Department: Food and Beverage
Position: Pool Attendant
Reports to: Director of Outdoor Operations

Scope of Position
The primary responsibility of the Pool Attendant is to maintain a safe and clean aquatic recreational area for guests and/or members. He/she will promote a fun and relaxing atmosphere for guests and members as well as provide information about available recreation facilities and activities. The Attendant will strive for the highest level of quality and cleanliness in all areas of the Recreation Operations; provide prompt, courteous and efficient service.

Position Requirements

• Professional demeanor appropriate for a resort environment.
• Previous experience in recreation, amusement, or entertainment, preferred.
• Excellent eye for detail.
• Team player and willing to help others.
• Outstanding guest service skills and professional presentation.
• Effective at handling problems in the workplace including anticipating, preventing, identifying, and solving problems.
• Maintain composure and objectivity under pressure.
• Effective at listening, understanding, and clarifying the concerns and issues raised by guests.

Responsibilities

• Assist guests with any issues or concerns; confirm that are resolved in a professional and timely manner.
• Maintain cleanliness of the pool areas.
• Keep equipment in proper working order; report any deficiencies.
• Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members.
• Maintain towels stocked at appropriate levels.
• Assist guests with the set-up of chairs, towels, and umbrellas.
• Return all towels, chairs and umbrellas to their proper locations after guests have departed.
• Assist the Food and Beverage team to take orders and deliver food.
• Move, lift, pull, and push pool furniture, upon request.
• Perform any other reasonable duties as required by management.

Education

• High school diploma or GED

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Ability to work in a fast-paced environment.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
• Ability to work in outdoor weather conditions including heat, sun, wind, and rain.

Physical Requirements

• Able to work in a fast-paced environment.
• Able to be outdoors for long periods of time.
• Must be physically fit to lift, pull, and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.

I acknowledge that I have reviewed the Pool Attendant job description. This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position. Management retains the discretion to add or change the duties of this position at any time, to meet our guests' needs. I understand that I must also adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance. I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.