ACT - Case Manager $49,169-$63,920

Job Summary

As a member of the Assertive Community Team (ACT) provides services and supports to adults who are diagnosed with serious and persistent mental illness, which may include co-occurring serious mental illness with a developmental disability and/or a serious mental illness with co-occurring substance disorder. These services and supports are based on the principles of recovery and self-determination. Staff must possess computer, typing, grammar, punctuation, proofreading, transcription, phone proficiencies and excellent communication and customer relations skills to effectively interact with staff, customers, business partners and community stakeholders. Additionally, the employee must exercise independent decision-making and work effectively in a team-based environment. The employee will complete other tasks as needed in various programs as assigned by supervisor.

Essential Functions

• Coordinates quality person centered planning for clients and ensure its implementation based on the principles of recovery. Provides intensive outreach service to ACT clients in their homes and in the community.

• In accordance with person centered plans provides advocacy, linking, coordinating, and monitoring to assist with housing, education, transportation, employment, financial, social, psychiatric, and other clinical and community inclusive activities. Monitors mental and physical health status, including monitoring medication compliance.

• Provides appropriate interventions designed to stabilize and improve functioning and assists the client to experience a positive recovery process from a severe mental illness and/or co-occurring disorder. Assists the client to achieve quality of life.

• Provides assessments and short-term crisis stabilization of clients experiencing a mental health crisis including consultation with primary care providers, other organizations, and individuals. Processes voluntary and involuntary admissions to psychiatric hospitals when absolutely necessary.

• Provides substance abuse treatment interventions to clients with co-occurring disorders utilizing an integrated dual diagnosis treatment model.

• Monitors mental health and physical health status including monitoring medication compliance. Makes referrals and facilitates access to health care and community resources and assists with discharge planning for assigned clients.

• Provides timely clinical documentation in the electronic medical record that includes amount, scope and duration of services provided in accordance with the person-centered plan. Complies with agency policy, DCH, CARF, and Medicaid criteria for clinical documentation for all aspects of the medical record including, but not limited to, intake assessments, person-centered plans, person-centered plan reviews, releases of information, progress/activity notes, annual psycho-social assessments and discharge summaries.

• Promotes recovery and respects the choices and autonomy of consumers while teaching and encouraging actions that will promote good mental and physical health.

• Provides 24/7 crisis response coverage for ACT clients as needed.

• Participates in daily team meetings and other staff meetings as requested.

• Participates in meetings and trainings as requested to maintain or improve proficiency.

• Contributes to team effort by accomplishing related results as needed.

• Complies with all policies and procedures of the agency.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications, Skills, and Conditions

Knowledge, Education and Training (licenses, programs, or certificates):

• Bachelor’s degree in Social Work or a related field required.

• LBSW with Michigan licensure or QMHP required.

Experience: A minimum of one year of progressively more responsible or expansive experience with adults with serious mental illness and/or developmental disabilities is required. Lived experiences with mental illness, developmental disabilities, and/or substance use disorders valued.

Interpersonal and Communication Skills: Frequently interpreting and translating facts and information; explaining situations and issues to people and advising them of alternative or appropriate courses of action; and/or interviewing and developing information from others on a moderate level.

Guidance/Work Direction Received: Vast majority of job duties are performed in accordance with well-defined policies, procedures and instruction, the incumbent uses some discretion in applying policies and procedures prescribed by management.

Supervisory or Managerial Responsibility: No managerial or supervisory authority.

Visual Concentration: Requires an average level of visual concentration.

Job Complexity: Regularly requires planning, solving problems, analyzing situations, making decisions, or thinking creatively.

Job Impact:

• Impacts measures of financial activity or results on a regular basis, but to a moderate degree.

• Presents regular opportunities in which errors in judgment may have a moderate impact on the well-being or legal rights of others.

Working Conditions:

• Periodically requires physical exertion beyond that typically found in office or administrative jobs.

• Work is regularly carried out in mildly disagreeable conditions. Factors such as temperature, noise, or other surroundings yield an identifiable level of discomfort.

• Tasks performed on the job periodically produce exposure to serious injuries or health hazards.

Specific Requirements:

• Must have a valid Michigan’s driver’s license and a good driving record.

• Must be available to work a fully flexible schedule including evenings, weekends, and holidays.

• Must be certified in First Aid and CPR within 90 days of hire.