Service Advisor

Tom Hesser BMW in Scranton, PA is seeking a highly motivated candidate to fill the position of Service Advisor in our rapidly expanding BMW store. The ideal candidate will have customer service experience, excellent verbal/written communication skills, and be very well organized. Prior service advisor/writer experience a plus but we will train the right candidate. Knowledge of CDK computer system a plus. Come join our outstanding team at Tom Hesser BMW. We have been a family owned and operated business since 1975.

Job Summary: The Service Advisor is responsible for scheduling service work in our service department and for selling needed service to customers. The Service Advisor is the dealership's first-line customer-relations and service representative.

Hours: Monday through Friday, 8 AM to 5:00 PM, some Saturday hours required.

Compensation: Hourly compensation based on experience.

We offer:

• Full Time Employment
• Full Benefits Package, including Health Insurance.
• 401K Plan.
• Great Work Environment.
• Paid Vacation & Sick Time.

Job Responsibilities Include:

• Greeting customers in a prompt, courteous manner.
• Scheduling appointments by telephone, text or e-mail, using dealership computer system.
• Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs required and obtaining approval signatures.
• Estimating the cost and time needed to do a repair.
• Follow up progress of each repair order during the day, contact customers by telephone, text or e-mail regarding changes in the estimate or time promised.
• Verify warranty and service contract coverage; explaining provisions and exclusions.
• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage.
• Update job knowledge by participating in educational opportunities; reading manufacturers’ bulletins & publications.
• Warranty processing & coding.
• Miscellaneous administrative duties as directed by Service Manager.