Service Advisor

We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring customer satisfaction by assisting them with their vehicle service needs.

Responsibilities:

- Greet customers and provide a warm welcome to the dealership/service center

- Listen to customer concerns and needs, and provide appropriate recommendations for vehicle service and maintenance

- Schedule service appointments and follow up with customers to confirm appointments

- Communicate with customers throughout the service process, providing updates and addressing any concerns

- Provide accurate estimates for service costs and time required for repairs

- Maintain detailed records of customer interactions and service history

- Work closely with the service team to ensure timely and efficient service delivery

- Upsell additional services and products as appropriate

Requirements:

- Excellent communication and interpersonal skills

- Strong organizational and time management skills

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Proficient in computer skills and ability to learn new software quickly

- Knowledge of automotive systems and repairs is a plus

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and advancement within the company. If you are a team player with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.