Receptionist

Job Description

Full-Time Receptionist

Qualifications: Must possess a high degree of interpersonal relationship skills, and a capability of relating to a variety of people and personalities. Considerable initiative and judgment required. Word processing and clerical skills; pleasant telephone manner and greeting skills. Sympathetic attitude toward the care of the frail elderly; ability to read, write, and carry out directions; maturity to deal effectively with the demands of the job.

Scope and Purpose: The Receptionist serves as an ambassador of this living center within the community and supports the Administrator in meeting the overall responsibilities of administration for the property. All responsibilities will be conducted in a manner that is consistent with the philosophy of this living center.

Duties and Responsibilities

1.) Serves as an ambassador of goodwill to all who enter this living center

2.) Answers and screens incoming telephone calls in a courteous and professional manner. Routes calls and takes messages as appropriate

3.) Forwards messages using email to managers, supervisors and med techs. Holds written messages for staff to get on their breaks

4.) Greets visitors in a friendly, courteous, and professional manner. Screens and requires visitors to “sign-in” at the reception desk. Notifies residents of visitors. Instructs resident’s visitors according to resident’s instructions

5.) Gives basic residence information, such as brochures and informational packets, to persons wanting information about this living center

6.) Sorts mail for distribution on the same day it is received

7.) Maintain records / statistics regarding inquiries

8.) Assembles and maintains a stock of inquiry packets, move in packets, employee orientation packets, and other folders as directed

9.) Prepares name tags for resident door pockets and new employees as directed

10.) Maintains inventory of office supplies in the work room. Presents list of items needed to Office Manager or Community Relations Liaison

11.) Prepare notices of events, provide to Housekeeping Supervisor or Community Relations Liaison for posting. Prepares invitations for mailing. Prints daily event notices for table tents

12.) Ask pre-screening questions and assist interviewees with filling out paperwork. Upon completion, provide the information to the Resource Manager

13.) Type weekly menus for posting

14.) ECP data entry as directed

15.) Enters work orders into the computer

16.) Follows policies, procedures and practices outlined in the Heritage Property Management Operations Manual; compliance with state and local licensing regulations; and federal and state fair-housing guidelines.

17.) Monitors "comings and goings" in the front lobby

18.) Maintains clean and orderly work space

19.) Assist all visitors in using the Covid Screening kiosk and may assist with occasional Covid testing

Compensation: $12-14/hour 

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