Lead Guest Service Representative

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place,
setting the mood and making a stop in the bakery an event worth posting about. Youll
get to play party planner by helping guests order the right cake for their celebrations
and making sure their orders go off without a hitch. Youll make everyone feel
welcome, and youll create an environment of generosity, happiness, and joy in your
community:

But it gets even better:

We close early so you can enjoy your evenings.
We offer flexible work schedules.
Were keeping it casual. T-shirts and sneakers are where its at!
Cake discounts. Yummm!
You dont have to be 18 to work here, so students can join us.
This job is fun. Its literally a piece of cake!
This is a great place to make new friends!
Youll get trained. Not only on crafting cake, but on growing your career.
We love to celebrate and bring joy to the community.

Accountabilities/Duties:

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Help open and close bakery including closing down registers.
• Learn to help build marketing email lists to help find potential fundraiser avenues.

Pay- $15.00 - 16.50+/hour MUST HAVE EXPERIENCE
Benefits for Full Time: After 1 year of service, Paid Time Off and 401K

Work Availability:
Must have the flexibility to work various shifts, including mornings, evenings, weekends and holidays, based on changing business demands.
Full Time Shifts are available: Monday - Saturday (8:45 - 5), (11 - 7:15), Sunday (10:45 - 5:15)

Apply now. Joy is the job.