Operations Manager - Hotel and Restaurant

Taylor Hospitality has recently acquired Hotel Weyanoke and is currently looking for an Operations Manager. Ideally, you have experience in Hotels and Restaurants. If you have a passion for hospitality and want to be part of a dynamic team at one of Virginia's premier boutique hotels located in Farmville, Virginia, right next to Longwood University's Campus, then look no further than Hotel Weyanoke. The Taylor Hospitality team takes immense pride in delivering unparalleled accommodations and uniquely exceptional hospitality. Our diverse dining experiences, such as the #1 restaurant in Farmville, Tap Root Tavern, Effingham’s Restaurant, and the stunning Catbird Rooftop Bar, are designed to satisfy even the most discerning tastes. In addition to extraordinary dining options, we also offer exceptional catering and unforgettable special events, creating unforgettable group stay experiences. Taylor Hospitality is an exceptional company built by exceptional team members.

Compensation: $50,000 - $52,000 Base Salary 

Benefits: Full-time team members receive benefits including health, dental, vision, and life, 401(k), STD, LTD, paid holiday, vacation, personal & sick time, lean management training, and numerous other employee discount benefits through our HR provider LL Roberts.  

Role: As the Operations Manager you will be a positive difference maker with our guests and team members. Your responsibilities will be supporting the Rooms, Food and Beverage Departments, and Housekeeping Departments. The Operations Manager will have a strong focus on our Front of the House Food and Beverage Department. 

What will be expected of you:

• Ensure a Fabulous Experience for Our Guests 
• Lead Front of House FB Operations 
• Assist the General Manager and Food and Beverage Director with respective departments 
• Handle any guest problem or complaint professionally and courteously.
• Assist in leading the Front Desk and Housekeeping Operations 
• Interview, screen & hire applicants as needed due to hotel staffing needs. Process new hire paperwork for all hotel team members per HR policies and procedures. 
• Develop cross-training opportunities for the team members throughout the hotel.
  Handle personnel actions including promotions, transfers, discharges, and disciplinary measures per HR policies and procedures.
• Comply with all Payroll Department deadlines.
• Ensure staffing levels are appropriate to exceed guest expectations.
• Have knowledge and understanding of all policies and procedures, and communicate and enforce all policies fairly and consistently with the team.
• Ensure that all brand standards are met and maintained in each department.
• Interpret company policies and provide a safe work environment by ensuring compliance with safety programs and job safety analysis.
• Responsible for hotel accident prevention programs.
• Have a sound knowledge of all emergency procedures.
• Have a working knowledge of the maintenance & operating procedures of all departmental equipment.
• Other & all duties, projects, and tasks as assigned.

Qualifications:

• Must love people and be Nice! 
• Ideally has ample restaurant experience with a knowledge of hotel operations
• Associate or Bachelor’s degree in Hotel & Restaurant Management, Business Administration, Finance or related major preferred or the equivalent work experience.
• Minimum of 2 years in a supervisory capacity within a restaurant and hotel environment.
• Must have good interpersonal skills with the ability to communicate effectively both verbally and in writing. Must be able to clearly articulate ideas to a diverse audience including Guests, team members, Management and vendors.
• Must be able to work a flexible schedule to meet hotel needs that include nights, weekends & holidays and be on-call as needed as the hotel operates 24 hours per day, non-stop year long.
• Must be computer literate and possess a solid command of all Microsoft Office applications & brand systems.
• Must have a valid driver’s license and dependable transportation.
• Energetic, self-motivated leader with a strong work ethic required.
• Proficient in Microsoft Word, Excel, Google Applications, and a hotel brand software system.

Additional Information: Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

About the Company: Up to Par Management | Taylor Hospitality's Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.