Front Desk Agent

Sleep Inn is seeking a dedicated and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our guests and play a crucial role in providing an exceptional experience.


Key Responsibilities:

• Greet and assist guests in a friendly and professional manner
• Check-in and check-out guests efficiently
• Handle reservations and inquiries via phone, email, or in-person
• Process payments and maintain accurate records
• Provide information about hotel facilities and services
• Address guest concerns and resolve issues promptly
• Collaborate with other team members to ensure smooth operations

Qualifications:

• Previous experience in front desk or customer service roles
• Familiarity with Choice Hotels systems is a plus
• Strong communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively
• Attention to detail and excellent organizational skills
• Flexibility to work part-time hours, including 2nd and 3rd shifts