IT Network Administrator - Partial Remote Option

Description:

InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program.

This is a partially remote eligible position (3 days off-site and 2 days on-site).

Become part of a Migrant and Community Health Center, where you will:

• Have a passionate purpose.
• Do worthwhile work.
• Make a difference in people’s lives.

InterCare is searching for a Full-Time IT Network Administrator to join our team! At InterCare, you’ll find a rewarding and challenging work environment and a competitive compensation with pay starting at $29.09/hr. and benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long term disability insurance.

At InterCare Community Health Network, we believe all people have the right to equal access to quality health care.

Work Hours:

8:00 a.m. - 5:00 p.m. with evening and weekend hours as necessary.

The Network Administrator's role is to ensure the reliability, performance and security of core network infrastructure (routers, switches, VoIP, Wi-Fi, VPN, ASA), and telecommunications systems. The Network Administrator will participate in the installation, monitoring, maintenance, support, optimization, and enhancement of all core network hardware, software, and services. The Network Administrator will play a key role in managing network improvement projects.

Description of Primary Responsibilities

• Manages internal core infrastructure and network edge devices and services
• Responsible for day to day management of all network devices including: routers, firewalls, ISP interfaces, switches, wireless controllers, VPN endpoints.
• Manages all wireless networks and ensures good performance, reliability and security.
• Is responsible for the proper configuration and security of all site to site VPNs.
• Manages internal surveillance systems.
• Manages telecommunications and internet service provider (ISP) systems
• Responsible for day to day management of all corporate telecommunications systems including but not limited to: Cisco Call Manager (CCM), Cisco Unity Connect (CUC), Cisco Contact Center Express (CCX), and Cisco Jabber.
• Responsible for management of telecom equipment including phones and faxes.
• Coordinates service and support through ISPs.
• Manages network technology projects and solutions
• Responsible for planning, organizing, leading, and controlling network projects.
• Works with outside support partners as needed to resolve complex problems.
• Recommends changes and enhancements to all devices and services within area of responsibility.
• Considers potential financial impact of all recommendations.
• Provides cross over support within the department
• Is a backup for other IT staff as needed.
• Requests additional assistance from coworkers and outside support partners as needed.
• Provides end user support
• Takes end user phone calls and help desk requests as they come in.
• Visits sites as needed to resolve end user problems.
• Is on call after hours using a rotating weekly schedule among other IT support staff.
• Is responsive to end user requests.
• Manages help requests in the help desk system.
• Logs user service requests in the help desk system and documents support provided.
• Checks help desk system often for new trouble reports.
• Responds to new service requests within one business day.

Requirements:

Description of Primary Attributes

General Development:

• Ability to work well as part of a team and keep team members updated on current project developments.
• Ability to think strategically and creatively, juggle multiple priorities, adjust to changing circumstances, organize time efficiently, remain attentive to details and identify resources for projects.
• Possesses excellent customer service skills, both on the phone and face to face.
• Curiosity about how things work and a desire to learn more.
• Determination to complete the job.
• Ability to remain calm and be a positive influence during stressful situations.

Professional and Technical Knowledge:

• Associate or Bachelor degree in IT related field.
• Cisco CCNA or higher level Cisco certification
• Experience with Cisco communications products (CCM, CUC, CCX)

Technical Skills:

• Proficient in Microsoft Office Suite.
• Proficient with SSH and Cisco CLI.
• Excellent troubleshooting skills.

Communication Skills:

• Possesses a professional level of written and verbal communication skills.
• Ability to clearly express complex ideas verbally and in writing.

Physical Demands:

• Ability to stand, walk, stoop, kneel, crouch, frequently sit, and lift up to 50 lbs
• Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard and office equipment, mounting and connecting network equipment)
• Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear.