Senior Branch Operations Leader

We are recruiting a Senior Branch Operations Leader for a highly regarded regional bank located in Western PA. Our client is looking for someone with a deep understanding of branch operations and the ability to "think outside the box" in creating solutions to complex branch operational challenges. This highly visible role provides an exceptional opportunity to leverage your branch operations experience, push the boundaries of what is possible, leave your mark on the Retail Bank’s success, and be recognized for your contributions.

The Position:

In this role you will lead individuals and teams to develop and implement first-class operational policy and procedural strategies and tactics to deliver an engaging customer and employee experience while managing risk and reducing fraud. You’ll provide energy, inspiration, innovation and leadership needed to deliver superior operational and compliance related performance in an ever-changing and complex industry.

• You must leverage your superior leadership skills and experience to inspire, coach and develop your team for success
• You will be accountable for continuously exceeding expectations and driving your team to achieve performance excellence by providing on-going coaching, training, support and empowerment of your team as they strive to provide a high level of customer and employee satisfaction while exceeding both operational and efficiency objectives
• You must leverage your creative, critical thinking and decision making skills to ensure consistent implementation of the branch network’s operational processes and initiatives establishing the bank as a market leader
• You will be accountable for delivering on assigned projects, accurate, appropriate and timely performance reporting, first-class operational and systems training, comprehensive operational data analysis and trending
• You will work with retail employees of all levels as well as numerous departments and support functions within the bank to deliver operational excellence and integrity

Here is what our client offers:

• A high performing (A+ rated) regional bank, locally managed, well capitalized and growing
• An organization where innovation is welcome, and decisions can be implemented quickly
• An opportunity to be “heard” where both your opinion and time are valued
• A team environment where your achievements will be recognized and rewarded
• A tremendous opportunity to grow your career as the bank continues to grow
• Unparalleled service culture, perfect for those that want to escape the bureaucracy of a mega bank and feel the impact of their contributions

Here is what our client requests:

• 10+ years of relevant experience in an operationally focused customer-centric sales and service environment with a proven track record of leading with a vision, exceeding assigned goals, maintaining operational excellence, developing talent, building teams and driving performance for multiple locations
• A bachelor’s degree or equivalent experience
• Excellent communications skills, passionate about helping others, motivated to learn, professionalism, resourcefulness, exceptional relationship–building skills, ability to excel in a complex and dynamic environment
• In-depth knowledge of banking institution concepts, and policy and procedures
• Able to organize projects, exercise independent judgement, prioritize workflows, and complete multiple tasks simultaneously and accurately

If this sounds like the opportunity you’ve been looking for, please apply using the “Apply” link. If you have questions about this opportunity, feel free to call Kevin O’Connor @ (724) 837-6338.

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