Electrical Service Manager

We Make Pipe Dreams a Reality at MillTown Plumbing & Heating, Inc. We are a family owned business that has been serving communities for over 35 years. We are a steadily growing home service company providing services for plumbing, heating, cooling and electrical in both residential and commercial systems in Massachusetts and New Hampshire.

Benefits

• PTO Time
• Flexible Schedule
• Blue Cross Blue Shield Health Insurance
• Dental and Vision Insurance
• Bonuses
• Life Insurance
• 401(k) Retirement Plan with Company Match
• Six Paid Holidays
• Company Uniforms that are laundered weekly
• Educational Allowances/Reimbursement for field related courses
• Paid ongoing training
• Company Events
• Boot Compensation

Essential Duties and Responsibilities

You will lead an Electrical Service Department to exceed customer expectations by delivering consistent quality service.

• Supervise and lead the Electrical Team
• Manage and Evaluate Field Technicians
• Conduct Ride-Alongs with electricians and provide feedback
• Ensure all repairs and installs are completed to the highest quality standards and if necessary, all permits are obtained
• Manage workload and schedules with Dispatcher to best utilize manpower and maximizes profits
• Ensure Technicians are being dispatched effectively
• Assist Technicians with issues while in the field
• Facilitate weekly one-on-one meetings with Technicians
• Resolve customer issues or concerns to ensure complete satisfaction
• Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
• Ensure all team members comply with OSHA safety standards
• Manage and stay within departmental budget
• Meet or exceed all company goals
• Perform clerical duties associated with, but not limited to Field Technician paperwork, personnel evaluations, and expense reports, timesheets
• Additional duties as needed

Desired Skills and Experience

• Ability to inspire and lead others to attain company goals
• Highly organized with exceptional follow-through abilities
• Strong verbal and written communications
• Quick, sound decision-making abilities
• Good presentation and public speaking skills is a plus
• Ability to build trust and demonstrate empathy
• Excel in a fast-paced, goal-driven environment

Qualifications

• Two years experience

MillTown Plumbing and Heating, Inc. is an equal opportunity employer and does not make hiring decisions based on age, race, gender, religion, disability or any other characteristic protected by applicable law

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Individual must be able to pass a background check and drug test as well as possess a good driving record