Intake Coordinator

True North Recovery Inc. is a special place. At TNR, we hire character and train skill. At TNR, the work we do is personal.  We are comprised of people with lived experience. We have walked through or alongside recovery in our lives and are driven to serve, to help, and to heal. We cannot control the outcomes for our clients, but what we can control is if they feel the love. Our Culture is the foundation of our work. Before moving forward with your application, please read the following highlights of testimonies from TNR staff and answer the following questions, these questions are more important than your resume, education and experience.  

• I believe that for most who work here this is not just a job, it is personal.
• Our culture is that of healing and accountability. When I think of TNR I think redemption of life.
• TNR is a judgment free, it’s a place where flawed, broken people reach out to help other flawed, broken people. It's one beggar telling other beggars where he found bread. "Hope Dealer" is the closest to putting the culture in a nutshell. The genuine care, respect and love for our clients is reflected by the tireless efforts, and the desire to make sure the clients get what they need to improve their quality of life. TNR is a port of call for people seeking a new direction in life, it is a stopping point for those on a journey to get their bearings, pick up supplies and find a new path with guidance to travel it. 
• True North Recovery has a culture that in my opinion is quiet infectious. From staff to clients alike we are all there with one mission in mind. To say “We are a family,” would not begin to do justice to the atmosphere True North Recovery has built. Clients receive (most for the first time in a very long time) unconditional support, and love while also receiving knowledge and recovery based experience from OTHER PEOPLE IN LONG TERM RECOVERY. True North Recovery has embodied such an environment that promotes hope, healing, and purpose. This environment strives to be ever evolving, as both staff and clients receive constructive accountability and knowledge on how to be better individuals who strive to help ourselves and the community. True North Recovery is creating a culture of Recovery Soldiers so to say, we are only going to grow and multiply. From the mess we carry a message. 
• Our culture is as simple as this... We show up. We value what we do because all of us at one point or another went through this or stood by their close family members struggle through their use/recovery. We bring humility to our community, we are real, addiction is real and having the right resources and support available for individuals of all kinds to utilize is vital in every community. When someone falls, we hold out our hand because we know what the ground tastes like. We know what loss feels like. We know what failure feels like. We know what it feels like to feel like we do not matter. We have been there, seen that. 
• TNR culture is about walking next to the client.
• I really appreciate the flexibility in roles I have seen from supervisors, doing any level of work needed to get the job done and not feeling above a certain role, as well as giving people trust to others for big roles despite them not having a title or degree. I feel like it is always fun, even with small interactions people are laughing and smiling. Overall, I feel the family culture, people caring for one another no matter how big or small their role.

Job Title:

Intake Coordinator

Reports To:

Lead Intake Coordinator

Department:

Administration

Travel Required:

No

Location:

True North Recovery, Inc.

4880 Old Airport Road

Fairbanks, AK 99701

Position Type:

Full-Time

Level/Salary Range:

DOE

Date Posted:

11/8/22

Job Description:

Responsible for providing basic clerical and administrative support to ensure efficient operation of the organization

ROLES AND RESPONSIBILITIES

• Answering and routing phone calls
• Greeting clients and assisting them with administrative-related needs
• Filing client documents in appropriate hard copy folders and electronic folders
• HIPAA-compliant task completion
• Must be adaptable to taking on more duties as assigned and an ever-changing workload day-to-day
• Ability to field questions asked from clients and staff
• Ability to direct clients and staff to appropriate individuals to get needs met
• Accurate and efficient data entry
• Ability to develop a strong working knowledge of TNR services, policies, and procedures
• Ability to learn and execute the process for completing Medicaid taxi vouchers
• Ability to learn and execute the process of entering Client UA's into Millennium.
• Ability to learn and execute the client intake process for entering into services.
• Scheduling client appointments. 

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High school diploma or equivalent; college degree preferred.
• At least 1 year of experience in the field or in a related field.
• Proven administrative experience.
• Knowledge of office management systems and procedures.
• Combination of education, experience, and licensure accepted.
• Employment is contingent upon receipt of a satisfactory state and federal background check.
• Must be able to pass pre-employment alcohol and drug screen.

PREFERRED SKILLS

• Goal and task oriented.
• Excellent written and verbal communication skills.
• Attention to detail and problem solving.
• Excellent time management skills and ability to multi-task and prioritize work.
• Strong organizational and planning skills.
• Proficient in MS Office.
• Excellent organizational skills
• Ability to multi-task

COMPETENCIES

• Working with others.
• Assessing strengths and needs.
• Linking to resources.
• Behaving Professionally and Ethically
• Reporting skills.

AT-WILL EMPLOYMENT

The relationship between you and the True North Recovery Inc.  is referred to as "employment at will."  This means that your employment can be terminated at any time for any reason, with or without cause, with or without notice, by you or the True North Recovery Inc. .  No representative of True North Recovery Inc.  has authority to enter into any agreement contrary to the foregoing "employment at will" relationship. You understand that your employment is "at will," and that you acknowledge that no oral or written statements or representations regarding your employment can alter your at-will employment status.