Clinical Risk Manager #3

Who We Are:

St. John’s Episcopal Hospital is the only hospital providing emergency and ambulatory care to the densely populated, culturally and economically diverse, and medically underserved populations of the Rockaways and Five Towns in southern Queens County and southwestern Nassau County, New York. Celebrating over 110 years of community care, the 257-bed facility provides people of all faiths with comprehensive preventive, diagnostic treatment and rehabilitative services, regardless of ability to pay.

Come Grow With Us!

Shift: Days

Hours: 8:30AM - 5:00PM

Status: Full-Time Hybrid (3 Days On-Site)

Pay: $125,000 - $135,000

Job Summary:

The Risk Management Manager reports to the hospital's Director of Risk Management. The Risk Management Manager supports the hospital's Department of Risk Management in day-to-day activities, which include, but not limited to:

• Managing the online incident reporting system, user and department/location database
• Assisting with managing and analyzing risk management data as delineated by the department needs.
• Processing Legal documents including Summons and Complaints, counsel discovery requests, subpoenas, OPD/OPMC requests and insurance company inquires
• Supporting the organizations response to Serious Adverse Events in scheduling debriefs and RCAs.
• Assisting with coordination of Risk Committees and meetings (scheduling, minutes preparation and report generation)
• Interfacing with defense legal counsel
• Coordinating risk management data
• Managing the department's administrative duties

With direction of the Director of Risk Management, this individual provides documentation of and coordinates management/investigation of reported incidents, serious adverse events (SAEs) and near miss events, including potentially reportable incidents to the New York State Department of Health. Managing and coordinating risk management data, supports facilitation and development of risk management and patient safety programs, and initiatives.

Prepares and submits required notifications of legal notices received to the appropriate departments including the hospital's Insurance Department, Finance and other departments as required.

This individual serves as a resource to Medical Staff and Clinical Staff employees to reduce risks.

Responsibilities:

• Coordinates the risk management program to meet the needs of the department and institution.
• Updates the electronic adverse event reporting system ensuring current designated users departments, locations and forms
• Assists with managing and analyzing data to include trend analysis
• Prepares various incident summary reports; provides all required documentation for investigations, activities and resolutions related to the reported incident(s).
• Maintains Risk Management database for analysis and trending
• Interfaces with the hospital's defense counsel and insurance company by reporting potential claims via insurance company online portal, as well as cases of concern by preparation of preliminary reports, and determination of priority of investigation given risk management assessment.
• Assists in project managing various initiatives at the direction of the Director of Risk Management.
• Acts as a resource person by escalating relevant risk management issues for discussion and evaluation to the Director of Risk Management.
• Responds to inquiries regarding various reports, medical record subpoenas, staff subpoenas, individual
• Prepares regular analytical summary of current and historical risk management and claims data on a monthly and annual basis for presentation to Senior Leadership to support the identification of trends and opportunities.
• Proactively identifies and resolves department operations issues to ensure timely work-flow and completion of action items/requests. Escalates unresolved issues and higher level conflicts to Director for resolution.
• Manages department administrative duties such as: scheduling meetings, managing calendars, recording and triaging phone messages and escalating as needed, archiving files, restocking supplies, etc.,
• Performs other related duties.

Requirements:

• Bachelor's degree in Nursing, or other health related science; Masters preferred
• 3-5 years Risk Management experience preferred
• NYS RN, NP or P.A. or allied health professional licensure
• CPHRM preferred