Renewal Service Specialist

Full Job Description

Company Overview - Gilstrap Exterminating is a family owned and operated Pest Management Company that has been in business since 2015. The company was founded by Jamie and Melanie Gilstrap. Our team members share the Gilstrap culture which is comprised of Loyalty, Pride, Determination, Commitment, and Passion. Honesty and Integrity are the back bone of our success. At Gilstrap we not only provide you with the absolute best products, technology, and service, but most importantly we listen to your needs. Our commitment to you is more than a promise it is the Gilstrap tradition.

With our paid training program (classroom training ) and reputation for providing an unmatched customer experience, our goal is to give you the opportunity to become one of the top performing specialists in the industry.

Our focus is to create a long-term career for our employees with future advancement opportunities, and we'd like you to join us!

Join our team and earn the rewards you deserve!

• Paid Training
• Paid Vacation and Holidays 
• Comprehensive Benefits Package 
• Employee Referral Bonuses
• 401k

We will train you until you are ready to be promoted to Renewal Service Professional. Meet with customers throughout the day while inspecting and providing services for various homes that best fit the customer’s needs. No exterminating experience needed!

This position is best suited for people who enjoy working indoors and speaking with various customers throughout the day and helping people.

What to expect during the hiring process:

If selected, you may be asked to complete a first-round phone interview. Once completed, we may reach out to schedule a second interview in-person This entire process should take fewer than three days.

Why Gilstrap Exterminating?

• Gilstrap Exterminating is one of the fastest growing pest control companies in the state of Georgia and the most stable as we have been around since 2015 with over 25 years of experience.
• The company has a commitment to exceeding customer expectations as they are the heart of our business.
• Our long-term goal is to become the largest privately held pest control company in Georgia, which will create many opportunities for your advancement
• The Pest Management Industry is rapidly growing – and is a recession resistant line of business

Background Check Statement:

Gilstrap Exterminating conducts pre-employment screening for all positions which includes a criminal background check, clean driving record review, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Gilstrap Exterminating is an equal opportunity employer

Employment requires current eligibility to legally work in the United States.

What your job duties will be: 

• Build relationships with customers 
• Responsible for the day-to-day operations of a Renewal Service Professional, using excellent time management skills.
• Perform thorough inspections and evaluation of residential and commercial properties (interior, exterior, attics, and crawl spaces) and provide quotes. 
• Perform Pest Control and Mosquito Control Services
• Complete daily appointments, maintain accurate and legible work orders to align with Gilstrap standards 
  
• Problem solve customer accounts for current and future needs
• Generate sales leads 
• Focus on consistent customer communication
• Stay organized and prepare sales agreements
• Establish long-term relationship with customers.
• Attend internal classes for customer service, quality of service, compliance, and self-development
• Keep a Safety-First mindset, including when operating company equipment and company vehicle
• Deliver value of service 
• Communicates with service professionals, management and administrative 
  
• Other duties assigned

Qualifications

• Compliance with Drug-free Workplace Policy
• Able to pass a pre-employment background check upon offer of employment
• Previous customer service experience, preferred
• Ability to work in the office independently and manage route-based assignments
  
• Basic computer skills
• Ability to pass and maintain any state regulatory agency required licensing/certification exams
• Able to pass internal technical exams
• High school diploma or equivalent
• Able to work a 40-hour (minimum) work week
  

Our expectation from you: 

We ask that you see and deliver Gilstrap's Vision. Integrity, honesty, communication, professionalism, and CARE. We promise you a long and successful career. 

Job Type: Full-time

Education: High school or equivalent (Preferred)

Language: English