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in Greeley, CO
Service Manager John Elway Harley-Davidson
•3 days ago
Estimated Pay | $18 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Greeley, Colorado |
Compare Pay
Estimated Pay We estimate that this job pays $17.63 per hour based on our data.
$15.09
$17.63
$21.2
About this job
Job Description
Job Description
Position is responsible for achieving maximum profitability of the Service Department while focusing on customer retention. Effectively lead and manage personnel; have a strong knowledge of the service market, and possess an in-depth understanding of how the Service Department affects other departments’ numbers and processes.
Duties and Responsibilities
- Provide prompt, dependable, high quality vehicle service to (internal & external) customers.
- Ensure service department contributes an acceptable level of gross $ net profit
- Maximize productivity levels of service technicians
- Ensure service personnel are alert, well trained, and available when needed.
- Review work-in-progress to ensure quality and timeliness.
- Make estimates for internal and wreck repairs.
- Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs
- Maintain a high degree of customer satisfaction
- Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to “Make Things Right”.
- Gain the trust and confidence of new customers when they are introduced to the service department.
- Maintain budgeted revenue and expense objectives
- Develop monthly and annual objectives for the department in collaboration with GM
- Establish procedures to initiate and forward all customers paid, warranty and internal repair orders.
- Ensure that all customers are greeted, assisted and provided the opportunity to receive the maximum and most complete work performed on their equipment.
Qualifications and Job Requirements
- Five years’ progressive experience within the service department of a Powersports or Automotive Dealership
- Strong leadership skills.
- Strong sales and sales management skills
- Prefer knowledge and experience with servicing of Harley-Davidson General Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them
- Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge & experience with computers
- Valid driver’s license and motorcycle endorsement.