Customer Service Representative

Grace Management Groupis a group of privately-held gift and fragrance companies based in Spartanburg, South Carolina who have been leaders in the fragrance industry for over 40 years! Our brands include Votivo, Greenleaf, Bridgewater Candle Company, NOTES and The WillowBrook Company.

Since 1975, we have refined our expertise in fragrance, color, product formulation, packaging trends to transform into one of the largest home fragrance manufacturers in the United States. Still family-owned and operated, the Grace Management brands have blossomed into international players, with our products currently being sold in over 90 countries.

Position Overview

We are looking for a career-minded Customer Service Representative who loves to talk to people and have fun. Responsibilities as a CSR will include answering inbound calls, taking orders, following up with customers on order status, shipment info, maintaining account information, and any other additional info requested.

Job Skills Required:

• Strong organizational skills
• Team Player
• Enjoys fast paced, fast changing work environment
• Enthusiastic
• Customer service experience, preferably in a call center environment
• Loves talking to people
• Oracle and Genesis system experience preferred

Job Duties:

• Providing a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism with internal and external customers.
• Educating and engaging customers through inbound calls from customers.
• Answering calls that are in the queue.
• Interfacing with other departments and support channels on customer's behalf when necessary.
• Other Job Skills
• Excellent verbal and written communication skills.
• Excellent computer skills – including Microsoft Office and Excel, experience in Oracle preferred
• Ability to maintain an exceptional phone presence even in difficult or complex situations; able to respond, follow-up and record calls appropriately.
• Ability to enhance customer relationship through professional high quality communication.
• Ability to adjust to new circumstances; can handle operational changes with ease and confidence
• Accept ownership for solving difficult problems, and handling unusual situations.
• Can identify difficult problems, their causes, and use proper judgment to implement appropriate solutions.
• Must be a team player willing to share ideas with others, identify where help is needed, to ensure productivity.
• Vital to have the ability to interact with co-workers and internal/external customers at all levels.
• Must be receptive to direction and coaching provided by management.
• Must be able to multi-task.
• Other duties as assigned by supervisor

This is a tremendous opportunity for the right individual so send your resume today! Check out www.gracemg.com to learn more about our brands.

COME JOIN OUR TEAM!