Showroom Representative

Showroom Representative!

Hours of work: Monday - Friday, 8:00 AM - 4:30 PM PST

Function: The responsibility of this position is to provide customer service to all walk-in customers and assigned showroom accounts while achieving monthly sales targets through up-selling ideas, clear-outs and discontinued items. The position is also responsible to maintain showroom/sales counter appearance and stack books, binders and gallery sample presentations. Occasional clerical support may be requested for other functional areas.

Principal Duties and Responsibilities:

Customer Service/Sales:

· Greet and direct all customers in a polite and professional manner.

· Provide product knowledge and make recommendations

· Ensure regular contact with customer base through visits to the showroom

· Advise customer base of sales and promotions

· Work with customer on necessary pricing

· Deal with customer problems and/or complaints

· Assist credit department in collecting outstanding accounts in a timely manner

· Develop sales oriented relationship with local customers with the objective of selling business related products/up-selling

· Take payments/complete customer receipts

· Complete daily cash out

· Greet all new potential customers and forward client information (New Account Profile) on to respective Sales Professional

· Relay customer comments/questions and concerns to respective Sales Professionals

· Attend product knowledge/sales meetings (when possible)

· Responsible for achieving Sales Budget

Showroom and Pick Up Counter Management

· Maintain a neat/clean appearance of the showroom and sales counter

· Rotate “New” sample presentations in the Showroom

· Update the Supply Cabinets when required

· Update Sample books as required (including removing or stickering all discontinued samples, or updating new sample pages)

· Keep a supply of gallery samples, stackbooks and binder cards for customer signout

· Record and control all sample signouts

· Sticker and remove all discontinued products

· Maintain a binder of most current price lists

· Maintain a supply of monthly special inserts

· Regularly review clearout/overstock reports

· Includes ensuring samples or yardage are on display in the discontinued area

· Keep all pick-up orders organized (paperwork & product)

· Call customers as soon as pick-up orders transferred from another warehouse arrive

· Call customers on all pick-up orders 2 weeks old

· Manage regular servicing of Showroom (i.e. windows, mats, lighting, snow removal)

· Ensure coffee is available in the Showroom for customers at all times

· Update the clearout and overstock samples weekly

· Other administrative duties as required

· Participate in physical inventory when required

Communicates with: Existing and potential customers, warehouse staff and all departments at head office.

Personal Characteristics required:

· Good customer service skills/sales oriented with professional telephone manner.

· Good problem solving skills and able to make decisions.

· Strong organizational skills and able to multi-task to achieve deadlines.

· Strong attention to detail.

· Self-disciplined independent work style while remaining approachable.

· Able to deal with routine/repetitive tasks.

· Willingness to be flexible and participate in various duties/responsibilities

Education:

· High School Diploma

· Basic Computer Skills; including E-mail, Word, Excel.

Experience:

• Customer Service/ Sales experience.
• Typing/Computer Skills. Microsoft Office intermediate skill level. 40-50 WPM (skills will be tested)
• Proven skills in multi-tasking, problem solving and decision making within a high volume, fast paced environment.
• Demonstrated ability to work co-operatively in an independent and/or team setting.
• Excellent communication skills both verbal and written
• Office/Reception experience.

Working Conditions:

• Office environment
• Business Casual Dress Code
• Fast Paced

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