Installation Technician

Keystone Communications is looking for an Installation Technician to provide our customers with fast and useful technical support within SLA parameters. In addition, the Installation Technician will be a contributor who is responsible for on-site installation, maintenance, and repair of customers systems and components, including hardware, electronic equipment, TWO Way radios, RF in Car solutions, 12V wiring. This individual will be the primary technical interface to customers for the coordination of hardware and / or software support and delivery of operational services as required by the customer. The ideal candidate will have technical skills and experience, a professional manner, and communication skills. Prior electronics and / or mechanical skills are preferred.

Responsibilities

• Installing, servicing and integrating a variety of Two-Radio in car and in building solutions
• Installing, servicing and integrating a variety of in car Emergency Lighting Solutions for Public Safety operations
• Installing and building a Public Safety Car system
• Performs maintenance on equipment applying basic repair techniques and relying on service manual instructions and pre-established guidelines to perform repairs
• Responds to request for emergency repairs and follows through with timely service
• Ability to answer basic customer inquiries after being trained by company
• Manage updates to customers’ systems
• Initiates requests for required equipment, parts and supplies
• Ensures the completion of associated paperwork and records
• Develops good working relationships with customers
• Other office and field duties as defined by management

Requirements and Qualifications

• Prior experience with Microsoft Office
• Strong organizational skills, including impeccable attention to detail and follow-up
• Effective oral and written communication skills. Additionally, the ability to relay technical information to clients in an understandable and meaningful manner
• Resourceful and able to solve problems quickly
• Ability to multi-task in a fast-paced, high-pressure environment
• Ability to both independently, while also understanding when to ask for assistance
• Ability to present a professional appearance at all times
• Considerate of fellow employees and customers, along with a strong customer focus
• Enthusiastic, Positive Attitude
• Ability to accurately complete all required paperwork in a timely manner
• Intermediate to Advanced computer skills
• Has highly developed time management skills. Our clients appreciate the quality of our work, but also the efficiency in performing our duties