Pet Care Tech / Client Service Rep

Client Service Reps (CSRs) and Pet Care Techs (PCTs) are where the proverbial rubber meets the road in giving our clients and their pets the five star K9 Resorts experience they simply cannot get anywhere else. While CSRs are primarily at the front of the store working on the phones and computers and PCTs are in the back of the building doing hands-on with the dogs tasks it is imperative that potential future employees be open to cross training for both positions. This will not only make scheduling, dropping/picking up shifts, etc. much easier if people aren't pigeon holed into front vs back but will also give PCTs an appreciation for what is CSRs do at the front and vice versa and go a long way into all employees in the store acting as one cohesive unit. A brief description of each job is below:

Compensation:

All PCTs / CSRs start at 16.50 per hour and eligible employees can participate in the employer sponsored 401k program with a 6% match.

Overview:


The Customer Service Representative is responsible for providing every client with a wow experience. As a CSR, you are the face of the company. The CSRs purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.

Pet Care Technicians are responsible for delivering on our core promises, cleanliness, and compassionate care. This position spends the most time directly in contact with our furry friends. Someone in this position not only must love dogs, but they must also be willing to "get down and dirty". Cleaning accommodations, giving dog baths and managing doggie daycare are all part of the daily routine.

My goal is to recruit, train, and retain a team of people who embody characteristics of both the PCTs and CSRs, who are open to cross training and being scheduled as either or to give us the most flexibility with scheduling and covering of shifts. If someone naturally slots into one role or the other and would prefer to have most of their time spent in the back vs the front that is fine but everyone who applies should be open to trying both roles. This will also give each other an appreciation for the work that their coworkers do and basic knowledge and ability to slot in anywhere will make the whole operation run much smoother.

Essential Job Functions of both PCT & CSR:


Carries out and attains the mission and goals of K9 Resorts.
Assure all guests are cared for in compliance with the company goals.
Follows all operational procedures as outlined in the K9 Resorts Operations
Manual.
Very customer service-oriented.
Able to use down time effectively.
Works closely with manager in charge to handle small office tasks. Ability to lift at
least 20 lbs.

QUALIFICATIONS:


Job Requirements:

Must complete K9 Resorts Certification Program for a Customer Service
Representative / Pet Care Techs
Customer service-oriented.

Education and Experience:
High School diploma or equivalent
Some weekend and holiday hours are required

Technical Skills:
Computer skills including knowledge of Microsoft Windows.
Proficient written and spoken communication skills.

Personal Characteristics:
Must be able to communicate with all types of people, remain calm, mediate and
problem solve
Must be of moral and ethical character
High level of emotional intelligence
Salesmanship personality and comfort
Ability to multitask
Strong ability to adapt to change and support company directives
A Can-Do - It is my job attitude
Outgoing, positive, enthusiastic personality
Must demonstrate a love for dogs
Well-organized and efficient

The above statements are intended to describe the general nature and level of work being performed by the employee assigned this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.