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in Dallas, TX
Reservations & Events Manager
•2 days ago
Estimated Pay | $32 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Dallas, Texas |
Compare Pay
Estimated Pay We estimate that this job pays $31.68 per hour based on our data.
$17.13
$31.68
$48.05
About this job
Job Description
Job DescriptionCompany Description
Kitchen + Kocktails is looking for an EXPERIENCED Reservations Manager for our upscale, vibe-dining restaurant in downtown Dallas! Only applicants with 3+ years of Reservations Management experience will be considered. This is a role that requires high energy and and above average interpersonal skills.
Check us out! www.kitchenkocktailsusa.com
Primary responsibilities:
- Engaging customers (potential and repeat) through social media, email and/or phone calls to book and confirm reservations request.
- Meeting sales goal(s) through reservations all days of open operation.
- Confirming and placing 75 reservations per day.
- Engaging and clearing daily email / social media request of restaurant.
- Creating, updating and maintaining Reservations and Customer Service reference materials and procedures.
- Developing, monitoring, and reporting on departmental metrics and sales or service trends.
- Maintaining an effective quality program to increase sales and deliver excellent customer service.
- Managing forms and files containing key guest information required prior to travel.
- Handling the overflow of inbound calls as well as escalated customer calls or issues that are not resolved through normal means.
- Hiring and developing staff to maintain a high quality, professional travel team.
- Managing the planning, scheduling, execution, and monitoring of all departmental tasks to ensure customer needs are met in a timely and satisfactory manner.
- Assuming responsibilities for other projects as needed.
Position Requirements:
- Ability to multi-task, be a team player, and have strong organizational skills.
- Ability to communicate effectively both written and oral in a professional manner.
- High energy, ability to remain focused on goals, working independently.
- Experienced background in guest relations and/or phone reservations.
- Comprehensive knowledge of OpenTable/comparable booking platforms applications and the Internet.
- Bachelor’s degree in business or other related field preferred.
- Call center experience with an emphasis on sales.
Kitchen + Kocktails Restaurants by Kevin Kelley (in Dallas, Chicago, and Washington D.C.) deliver the best in food, drinks and vibes. A dynamic comfort food restaurant at its core, Kitchen + Kocktails focuses on nicely plated comfort foods, including flavored fried chicken and lobster tails, shrimp and grits, creative waffles and other southern classics made with a twist. In addition, Kitchen + Kocktails will feature oxtails, greens, black eyed peas, and candied yams to go with desserts such as peach cobbler, lemon cake and banana pudding.
Company Description
Kitchen + Kocktails Restaurants by Kevin Kelley (in Dallas, Chicago, and Washington D.C.) deliver the best in food, drinks and vibes. A dynamic comfort food restaurant at its core, Kitchen + Kocktails focuses on nicely plated comfort foods, including flavored fried chicken and lobster tails, shrimp and grits, creative waffles and other southern classics made with a twist. In addition, Kitchen + Kocktails will feature oxtails, greens, black eyed peas, and candied yams to go with desserts such as peach cobbler, lemon cake and banana pudding.