Medical Scheduler - Part-time

TEKsystems in partnership with leading healthcare client in search of a Medical Scheduler in the Washington DC area!

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• This is NOT patient facing, small call center high cubes
• Will be using IDX, openscape, medconnect, sharepoint systems
• Will be taking 50-70 calls per day
• Completes call processing in an efficient manner. Remains aware of call volumes and works as part of the team to handle the peak call volumes
• Cross sells the multiple locations and physicians available with sub-specialty per protocol.
• Demonstrates ability to use Centricity Business, Centricity EMR and other Contact Center applications as required to assist with the callers needs.
• Displays characteristics of inquiry, empathy, courtesy and respect during communication with customers.
• Ensures complete communication (closes the loop and follow up) between key customer groups, including internal and external customers, in an appropriate and timely manner.
• Facilitates new patient registration and updates current registration.
• Maintains protocol knowledge base and skill set for scheduling across multiple subspecialties or locations and meets established goals for scheduling accuracy.
• Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.
• Participates in physician practice meetings as required, including training with physician secretaries, regular staff meetings, and/ or other training classes as directed.
• Proactively reads emails daily and reviews other written sources to keep up to date on all communications / changes within the protocols and the Contact Center.
• Responds to telephone inquiries from patients, physicians, employees and other callers regarding appointments, referrals, provider messages
• Utilizes physician protocols to schedule appointments for subspecialties or locations and meets established Contact Center performance goals.
• This would be scheduling for various sites such as Ambulatory, primary care, cardiology, plastic surgery, gastro, rectal, etc.

Additional Skills & Qualifications:

2 years of experience in a high volume customer service industry position analyzing and resolving customer concerns from basic to complex in

nature. Minimum of 1 year telephonic customer service experience required; typically acquired in a call center role, front desk reception,

hospital, or medical office scheduling environment. Medical Scheduling experience preferred!

Must be fully vaccinated. Must have High School Diploma. Must be comfortable getting the flu shot.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.