Tier 2 Field Technician - local candidates only - Full-time

At CTMS, we understand that it's not just about the technology; it's about the people behind it. Our commitment to exceptional customer service sets us apart from the rest. We believe in fostering a supportive and collaborative environment where your skills and ideas are valued.

CTMS, a leading Managed Service Provider (MSP) has a mission to provide superior quality and unparalleled customer service in all aspects of our business.  We are seeking a Full-Time Tier 2 Field Technician in our Tech Department to provide external support for service contract clients. Full-Time Tier 2 Field Technician candidates should have experience resolving high level technical issues and lead projects in both the office and the field while providing the highest level of customer service.

The salary range for the Tier 2 Field Technician role is $46,000-$60,000, commensurate with experience.

 Tier 2 Field Technician duties include but are not limited to:

·        Intermediate Windows Active Directory knowledge.

o   Setup and configure Windows Server.

o   Create Basic AD Structure.

o   Setup and configure Windows DNS.

o   Windows Shares and Permissions.

o   Login Scripts.

·        Intermediate knowledge of TCP / IP concepts.

o   DNS, TCP vs UDP, ICMP, basic IP routing, NAT, VLAN.

o   Understand OSI Layer model.

·        Ability to setup and configure Firewalls (SonicWall, Barracuda, CISCO, pfSense)

·        Basic PowerShell and scripting knowledge for automated system administration.

·        Ability to use NOC to connect and remotely diagnose issues.

·        Ability to setup and configure Wireless Access Points.

·        Ability to work independently with clients, and work with higher level technicians on projects, and project tasks.

·        Basic knowledge of email systems.  Ability to troubleshoot and diagnose client-side email problems.  Knowledge of email protocols IMAP, POP, ActiveSync.

·        Ability to diagnose advanced Windows problems with applications, and interactions with servers.

·        Setup and configure switches with basic configuration.

·        Demonstrate knowledge of basic Switch configuration parameters.

o   Port negotiation.

o   Spanning Tree.

o   Duplex (Full vs Half).

o   Basic Switch administration.

o   Uplinks.

·        Ability to image and stage large amounts of PCs.

·        Basic Knowledge of Network, and application security standards.

 

Equal Opportunity Employer

CTMS provides equal employment opportunities for all employees and applicants for employment without regard to their race, color, religion, national origin, gender, age, veteran status, disability, sexual orientation, gender identity or any other classification protected under applicable federal, state or local law.

Tier 2 Field Technician candidates MUST have the following:

 

Minimum one year experience as a Tier 1 Technician

CompTIA+

Network+

Any equivalent certification

Excellent customer service skills

Compensation details: 46000-61000 Yearly Salary

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