Operations Supervisor - Full-time

Are you someone who has a passion for leading others? If so, we would love to speak with you!

We are seeking qualified candidates for an Operations Supervisor role in our Veteran Affairs Operations team. You will serve as the face of the organization through direct interactions with military service members, delivering exceptional customer service at all touchpoints.

Who is Leidos QTC Health Services?

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit  for more information.

What part would you play in this role?

As an Operations Supervisor, you will oversee the operational aspects of ongoing projects and serve as a liaison between project management and planning, and the project team. In addition, you will oversee the status of operational issues, and schedules, and prepare reports while monitoring and developing resolutions to meet productivity, quality, and client-satisfaction goals and objectives.

In this rewarding role, you will:

• Coordinate subordinate employee recruitment, performance assessment, work assignments, salary, and recognition/disciplinary actions
• Ensure the use of best practice workflows and operational excellence in activities are utilized
• Direct the training of team members on workflow and contractual modifications expeditiously
• Manage processes and procedures to ensure timely and quality completion of work according to clients' contractual obligations
• Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the case management process
• Analyze and report on a monthly and quarterly basis operational statistics

 

You must have:

• Leadership Experience (Minimum of 2 years of supervisory or management experience, preferably in a health care setting)
• Bachelor’s degree from an accredited college in a healthcare-related field or equivalent experience/combined education
• Possess excellent organizational and follow-up skills, with a strong attention to detail
• Possess and demonstrate skills necessary to analyze information, problems, procedures, and situations
• Strong working knowledge of case management programs
• Possess excellent organizational and follow-up skills, with a strong attention to detail
• Possess and demonstrate skills necessary to analyze information, problems, procedures, and situations

 

Typical Day:

• Mon – Fri: 8:00am – 5:00 pm CST
• We are located ONSITE at our San Antonio, TX office located at 4400 N.W. Loop 410, Ste. 500 San Antonio, TX 78229

 

Pay and Benefits:

Pay: $66,287.59 - $81,018.16

The Leidos QTC Health Services' pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available .

 Commitment to Diversity

Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment, and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

* This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties, and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

 

 

Experience

Required

• 4 year(s): Supervisory or management experience preferably in a heath care setting.

Preferred

• Project management and medical case management life cycle experience is preferred.

Education

Required

• Bachelors or better

Skills

Preferred

• Written Communication
• Verbal Communication
• Organization
• Leadership
• Interpersonal
• Forecasting
• Conflict Management
• Critical Thinking
• Computer Literacy
• Builds Relationships
• Analytical

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)