Coalition Support Service Desk System Technician

Please take this opportunity to join one of GDIT's fastest long-standing growing programs! US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) is a cutting-edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team.

This position is high visibility and responsible for providing Tier 0, 1, and eventually higher tiered systems support, incidence response, and escalation supporting the US BICES-X Coalition Support Service Desk. In addition, position requires attention to detail and ability to adapt to changing environment.

Responsibilities:

• Manages the functionality and efficiency of a group of computers running on one or more operating systems.
• Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
• Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Provides troubleshooting and support.
• Assists in the administration of e-mail systems.
• Provides phone and help-desk support for local and off-site users.
• Analyzes customer needs to determine functional and cross-functional requirements.
• Maintains current knowledge of relevant technologies as assigned.
• Maintains the integrity and security of servers and systems.
• Sets up administrator and service accounts.
• Maintains system documentation.
• Interacts with users and evaluates vendor products.
• Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
• Develops and monitors policies and standards for allocation related to the use of computing resources.
• May program in an administrative language.
• Develops and implements testing strategies and document results.
• Provides advice and training to end-users.

**Shift work required**

Qualifications

Required Qualifications:

• 2+ years of experience required.
• Must possess and maintain a Secret Clearance
• BA/BS degree required
• IAT Level 2 or higher certification required.
• Experience with IT Service Management (ITSM), Tier 0-3 ticket escalation and notification procedures.
• Shift Work required

Preferred Qualifications:

• Experience with Installing, configuring, and upgrading computer hardware and software.
• Experience with user, administrative and service account creation and management
• Experience with direct customer support for both internal and external customers.
• Experience with Group Policy, and Windows PowerShell
• Experience with Multiple OS and Scripting Languages
• Experience with the principles, methods, and techniques used in Microsoft Server 2008, 2012, AND 2016 administration, troubleshooting and support.
• Experience with implementing and maintaining systems documentation.
• Experience with developing training for both internal and external customers.
• Microsoft MCSA or MCSE Certification
• Experience with Customer Support and Incident Management
• PowerShell Experience

The work is typically performed in an office environment, which requires normal safety precautions; work may require some physical effort in the handling of light materials, boxes, or equipment

Work Requirements

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Years of Experience
2 + years of related experience

* may vary based on technical training, certification(s), or degree

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Certification

Travel Required
Less than 10%

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Citizenship
U.S. Citizenship Required

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.