$21/hr | IT Support Specialist | Opportunities to Grow! - Full-time

Position: XXX 

Location: Frederick, MD

Pay: $21/hr

Experience: 1 year of Information Technology (IT) work experience desired

Education: Associate's degree in an Information Technology field (equivalent experience/certificate may substitute education)

Type: Full-time; Contract 

Schedule: Monday - Friday, 8 a.m. to 4 p.m.

HB Staffing is seeking an IT Support Specialist to join a growing and dynamic team!  

 

Job Description: 

• Utilize IT call tracking software to support customers, following procedures for resolving or escalating issues
• Install, configure, troubleshoot, and maintain hardware and software devices
• Maintain meeting room desktops and apply necessary updates
• Coordinate with vendors for hardware repairs and replacements
• Assist with testing new processes, patches, and hardware/software.
• Provide basic troubleshooting for remote connections, network access, and system downtime.
• Update desktop configurations and troubleshoot security settings
• Identify opportunities for process and technology improvements
• Communicate effectively with customers and management
• Conduct training sessions on software applications

Position Requirements: 

• Strong and effective spoken and written English communication skills
• Elaborate on troubleshoot issues, discuss technical information accurately and document guidelines for colleagues
• Ability to organize tasks, set priorities, and work independently with efficiency
• Effective collaboration with coworkers, customers, management and vendors
• Proficiency in providing high-level customer support with attention to detail and adherence to protocols
• Experience resolving help desk calls and providing on-site support
• Willingness to stay updated on technical skills and IT processes
• Familiarity with basic TCP/IP network protocols and Windows Active Directory

 

HB Staffing does not just connect you with a job; we offer a Professional Mentoring & Education Program to help you be great at your job, love it, and grow.  

 

HB Staffing is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream. 

 

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. 

PandoLogic. Keywords: IT Support Specialist, Location: Frederick, MD - 21709 , PL: 592754978