Claims Administration Manager

Responsible for the management of assigned staff, ensuring adherence to customer service levels and achieving the financial targets in support of the business objectives. Provides continuous coaching and feedback to ensure on-going technical, personal and professional development for assigned claim staff. Collaborates with Claims technical advisors to ensure adherence to technical standards, procedures and practices.

This position will be seated in Sentry's El Paso, TX office.

What You'll Do:

As the Claims Manager, you'll provide exceptional guidance and direction to the Non-Standard Auto Claims Unit, helping Sentry maintain its level of standards, and ensure a high level of customer service is provided to our policyholders and claimants. In addition, you'll:

• Provide managerial oversight, professional development, and guidance for a team of claims representatives

• Build a high-trust work environment by utilizing the recognized behaviors that inspire trust and through building credibility by increasing individual character and competence

• Work with assigned staff to create a clear and compelling purpose by defining the job to be done and demonstrating the strategic link to the department's mission and strategic objectives

• Work with your assigned staff to assist with and partner on their personal and professional development

• Analyze claims metrics and financial outcomes to identify business or environmental trends

• Analyze workloads and manage staffing resources to achieve set claims metrics, program utilization requirements, file technical standards, and customer service levels

• Review and evaluate the team's work to assure adherence to claim standards

• Participate in file review sessions and protocols to determine direction

• Administers human resource-related activities including timely performance and salary reviews, selection, and development.

What it Takes:

• Bachelor's, Degree or equivalent work experience

• Minimum 5 years of related work experience

• Ability to speak and write in both Spanish and English highly preferred

• Prior supervisory and/or management experience is preferred

• Previous experience in claims handling; including investigations, evaluation, and negotiating settlements

• Strong analytical skills and understanding of claims related metrics and financial outcomes, and comfortable making decisions based on analytical abilities

• Strong interpersonal and communications skills

What You'll Receive:

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday in office. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.

• Meal Subsidy available for associates who report to an office

• 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.

• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program

• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off

• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.

• Well-being and Employee Assistance programs

• Sentry Foundation gift matching program to encourage charitable giving.

About Sentry:

We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!

Joe Larsen

Talent Acquisition Specialist

Joe.larsen@sentry.com

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.