Verification Specialist
•Today
Estimated Pay | $22 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Mendota Heights, Minnesota |
Compare Pay
Estimated Pay We estimate that this job pays $22.12 per hour based on our data.
$15.32
$22.12
$30.57
About this job
The Centralized Verification Specialist will be responsible for accurate and timely investigation of sub-prime consumer loan applications. Ensure that critical loan approval stipulations are addressed, resolved, and meet company policies. Identify and escalate complex issues as they are identified. Support both a Centralized Sales operation and a nation wide branch office network.
In the Role
- Maintain thorough knowledge and understanding of OneMain's policies and procedures, as well as state and federal laws
- Comprehensive understanding of verification workflow
- Ensuring loan stipulations are distributed appropriately to ensure cycle time meets or exceeds customer expectations and individual process and service level standards
- Verification activities may include validating identity, address, and social security number; employment, auto insurance, automobile value, lien and title verification; analyzing proof of income and disposable income; fulfilling loan requests, perfecting liens and reviewing loan documents for accuracy and completeness
- Provide escalation support on complex issues that may occur to ensure timely and accurate processing of loan stipulations
- Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process
- Identify, investigate and/or escalate potential fraud risks
- Act as a liaison between multiple internal and external customers and/or vendors. This will include written and verbal communication with Centralized Sales, Underwriting and Branch personnel
- Identify process improvement opportunities to increase efficient and effective loan stipulation verification
- Identify process related risks and offer suggestions on potential controls to mitigate risks
Requirements
- High School Diploma or GED plus 1 or more years in customer service
- Prior experience in verification processing and / or fulfillment
- Strong communication skills (oral, written, and interpersonal)
- Excellent customer service skills
- High level of motivation to deliver results
- Demonstrated ability to accomplish results in a team-based environment
- Ability to build relationships and partnerships
- Ability to review loan documents in a timely fashion for accuracy
- History of using sound reasoning and exercising good judgment
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Full-time Jobs Part-time Jobs Seasonal Full-time Jobs Posting ID: 934150634 Posted: 2024-05-05 Job Title: Verification Specialist