Customer Xperience Representative

Summary

CXRs must be ready to answer busy incoming calls from customers from all branches. CXRs will handle all areas of customer account issues, online banking, mobile banking, loan payments, debit cards and disputes and fraud. Must be able to problem solve quickly while providing a high level of customer service and maintain confidentiality in dealing with customer sensitive information. Must follow all policies and procedures of City Bank and report all personal, customer related, and technical issues to the manager. Must meet team goals and support upper management goals for the department and bank. CXRs must be on time and ready to accommodate external customers as well as internal customers.

Equal Opportunity Employer/Veterans/Disabled