Warranty and Service Representative

As a Warranty Service Specialist, you will be providing the best customer experience possible by resolving warranty issues. Excellent listening, verbal, and written communication skills are a must! We are looking for someone who can work quickly and efficiently, handling customer interactions in a timely manner.

At Furniture Enterprises of Alaska, we really do think that Alaska is the biggest small town in the world, and we know how much reputation matters when everybody knows everybody. That’s why we’re proud to back up our integrity with our own in-house Warranty Department. We’re looking for the right person to join our team. No background necessary in furniture or warranty service. If you have the skills and right personality, Furniture Enterprises can train you as you go to become a customer service professional.

Company Overview:

Furniture Enterprises of Alaska, Inc. is a local family-owned furniture retailer that’s been serving Alaskans for 50 years.

Our stores include Sadler’s, Williams & Kay, La-Z-Boy, Ashley, The Ultimate Mattress Store, and Mattress Firm, with locations in Anchorage, Wasilla, Sterling, and Fairbanks.

We’re also proud to be Alaskan grown: our owner started out on the delivery crew, so we know the importance of developing from within. That’s why we have career averages of 15+ years (and quite a few folks who’ve been here for decades!) Be a part of a team that is proud of where they came from and excited to keep moving forward together.

Key Responsibilities:

• Assist customers with furniture and mattress warranty issues.
• Handle all incoming and outbound emails and phone calls promptly.
• Effectively communicate policies and procedures and collaborate with the team to achieve the best customer resolutions.
• Maintain and track individual and team goals.
• Utilize computer applications to accurately document claim information.
• Effectively manage various forms of communications between customers, staff, and vendors.
• Receive payments, perform data entry, filing, and other general office duties as assigned.

Qualifications:

• High School Diploma (Required)
• At least 2 years of previous experience in a clerical position (Required)
• Strong verbal, written, and interpersonal communication skills.
• Excellent organization, scheduling, and time management skills.
• Ability to operate standard office equipment such as computers, phones, photocopiers, fax machines, and filing cabinets.
• Working knowledge of Microsoft Office with a typing speed of at least 40 wpm.

Physical Demands:

This position frequently requires standing, walking, and the ability to occasionally lift 20 pounds with ease.

Our Benefits:

We know our employees take great care of our customers because we take great care of our employees through our competitive benefits package:

• PTO (104 days)
• Holiday Pay (Including your Birthday!)
• Medical, Dental and Vision Insurance.
• 401K Retirement Plan with Employer Match
• Employee Assistance Program
• Associate Discounts

Schedule:

• Monday-Friday from 10:15am to 6:15pm
• Must be willing to work President’s Day, Memorial Day, 4th of July, Labor Day, Black Friday, Christmas Eve, and New Year’s Eve

Successful candidates must successfully complete a background check and drug testing. FEA is an Equal Opportunity Employer and a Drug & Alcohol-Free workplace.