Receptionist

JOB TITLE: Receptionist

FLSA STATUS: Hourly Non-Exempt

DEPARTMENT: Public Sector/Operations

REPORTS TO: Administrative Manager

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION: 1110 Enterprise Dr., Sulphur Springs, TX 75482

TRAVEL: N/A

SUMMARY OF POSITION:

We are seeking a professional and courteous Receptionist to manage our front desk on a daily basis and to perform general administrative and clerical tasks. As the point of contact for our office, the receptionist will answer, screen, forwarding incoming calls and enter support tickets.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Answer all incoming calls that come through the mainline and ensure that all the calls are routed to the appropriate person or support queue.
• Provide Excellent phone etiquette and customer service skills
• Provide accurate details of caller issues when entering Support tickets
• Must maintain a neat, well-organized, visually appealing office.
• Familiar with staff and their departments and who oversees what function.
• Greet and check-in visitors/clients.
• Manage and distribute incoming and outgoing mail, packages, and deliveries
• Other administrative tasks as time permits

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• High school diploma or equivalent required
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• Ability to function well in a high-paced and at times stressful environment.
• Basic understanding of how to operate standard business equipment.
• At least one year of receptionist and/or clerical experience.