Landscape Install Operations Manager

Classification:  Full-time

Company:  River City Lawnscape, Inc.

Location:  W8123 Old CTH NA, Holmen, WI

Reports To: Director of Operations

COMPANY OVERVIEW

River City Lawnscape Inc., established in 1983, is an award winning landscape design/build and full service landscape management company in La Crosse, WI and Rochester, MN. The range of services we offer includes landscaping, irrigation, mowing, lawn fertilization, landscape maintenance, outdoor and holiday lighting, snow removal and retail sales. River City Lawnscape Inc. is dedicated to providing quality, year-round service for those who desire the best for their property and is committed to building trust with our customers and in the community. Our passion is to provide opportunities while leading the way.

POSITION SUMMARY

The Landscape Install Operations Manager is responsible for managing all install operations. The Landscape Install Operations Manager is responsible for planning, directing, and overseeing crew production, including the growth and development of all field staff. The Landscape Install Operations Manager coordinates the procurement of and scheduled use of resources, including labor, equipment and materials to ensure proper management of hours, customer satisfaction and the high quality of assigned work. The Landscape Install Operations Manager supervises daily equipment maintenance. This is a full time, salaried position.

PRIMARY RESPONSIBILITIES & SKILLS

• Excellent leadership skills
• Assist with human resource management of field staff; hiring, firing, training, coaching, mentoring and developing staff to reach potential 
• Responsible for enforcing company policy, approving vacation requests, disciplinary actions, performance reviews, raises & demotions of all direct reports; prior approval necessary for major changes
• Effective problem solving skills 
• Ability to handle adversity
• Coordinate all field production activities - schedules, materials and communications 
• Conduct weekly training and safety meetings 
• Communicate the vision and expectations from the sales team and customer to the crew while assisting in the completion of assigned project
• Visit job sites regularly to conduct quality, training and safety inspections
• Responsible for overall quality of each project by managing the labor efficiency, material usage, processes and customer satisfaction
• Respond to customer complaints to achieve highest level of customer satisfaction
• Maintain proper inventory of materials, equipment and other supplies while strictly adhering to contracts, schedules and budgets
• Ensure all field reporting and records are completed accurately and flow efficiently between field and office
• Supervise employees, keep attendance records, enforce proper uniform and safety equipment use
• Investigate any accident or safety violation, prepare appropriate reports, take action steps to correct and prevent future occurrences 
• Maintain day-to-day working knowledge of all contracts in progress, including field completion status
• Proactively identify potential problems and possible solutions to maximize efficiency and improved processes
• Manage personal effectiveness (competency, trust, communication, etc.) to enrich customer relationships
• Proficient in or ability to learn Proprietary Landscape Software
• Duties, responsibilities and activities subject to change at any time with or without notice to accommodate seasonal and peak business demands

EDUCATION & REQUIREMENTS

• 2-5 years directly relevant experience, preferred
• 1-3 years management experience
• Though not required, bilingual English and Spanish skills are desirable
• Excellent written and verbal communication skills
• Conduct himself or herself in a professional manner
• Posses a valid driver’s license and must be insurable on company’s insurance policy, CDL is preferred
• Pass a pre-employment and ongoing random drug tests

WORKING CONDITIONS & PHYSICAL DEMANDS

• Must maintain regular and reliable attendance at a level acceptable to the company, including the ability to work overtime, holidays, evenings or weekends as necessary

• Exposed to exterior elements (i.e. pollen, chemicals, cold and heat, etc.)
• Requires extended periods of walking, standing, kneeling, bending and lifting
• Typical work week requires 50+ hours in green season; up to 40 hours in snow season 

COMPENSATION & BENEFITS

• Salary range at $50k, wage based on experience 
• Opportunity for wage increase after 60 days

• Bonus and recognition programs
• Opportunities for advancement
• Flexible PTO
• Benefits including health, dental, vision, life and accident insurance available after 60 days, Simple IRA after 1 year
• Company issued uniforms
• Relocation reimbursement

EXPECTATIONS (Our Core Values)

• Be passionate
• Exceed expectations
• Find a way
• Be unselfish

River City Lawnscape, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. Updated Jan. 2022